Store Colleague

GO Outdoors LTD; Ambleside; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks an enthusiastic Sales Assistant to deliver exceptional shopping experiences. This role offers opportunities for personal and career development in a dynamic retail environment. You will engage with customers, drive sales, and maintain visual merchandising standards. Join a team that values passion, integrity, and responsibility, and be part of a mission to inspire everyone for life outdoors. If you're motivated by progression and want to make a difference, this is the perfect opportunity for you.

Benefits

25% discount on products

Access to counselling and health advice

Internal development courses

Discounted gym memberships

Volunteer opportunities

Incremental holiday allowance

Qualifications

• Positive attitude in a fast-paced retail environment.
• Strong communication skills and customer engagement.

Responsibilities

• Provide outstanding customer service and drive sales.
• Maintain high visual and merchandising standards.
• Process sales transactions accurately.

Skills

Customer Service

Sales Techniques

Interpersonal Skills

Flexibility

Education

High School Diploma

Job description

Join to apply for the Store Colleague role at GO Outdoors LTD

At GO Outdoors, our purpose is clear: “to inspire and equip everyone for life outdoors”. We believe in the benefits of outdoor activities, from daily walks to hiking Ben Nevis, horse riding, or cold water therapy. We provide the best outdoor equipment at guaranteed low prices. Our values—‘One Team’, ‘Responsibility’, ‘Passion’, and ‘Integrity’—are lived daily and help us achieve our mission to be ‘the nation’s favourite outdoor retailer’. If you share our passion and want to make a difference, join our team and be part of something ‘unbeatable’!

Role Overview

We are seeking an enthusiastic Sales Assistant to deliver an exceptional shopping experience. With opportunities for career development, JD Group is ideal if you are motivated by progression and career growth.

Responsibilities

1. Provide outstanding customer service by greeting customers warmly, ensuring they have the best experience, and understanding the customer service measurement programme.
2. Drive and exceed sales targets using in-store devices, offering the full product range, and maximizing add-on sales.
3. Maintain high visual and merchandising standards, keeping the shop floor clean, well-stocked, and displays organized per brand guidelines.
4. Support store operations by assisting in other departments, representing the company professionally, and following safety guidelines.
5. Process sales transactions accurately, including cash handling and card payments.
6. Upsell and cross-sell products to maximize sales opportunities.
7. Keep stock levels on the shop floor replenished and shelves appealing.
8. Resolve customer queries professionally.
9. Collaborate with team members to achieve store targets.

Role Objectives and KPIs

1. Contribute to achieving or exceeding monthly sales targets.
2. Drive KPIs such as Units, Conversion, ATV, UPT.
3. Meet upselling or cross-selling targets.
4. Maintain a high Net Promoter Score.
5. Ensure stock on the shop floor is fully replenished.

Skills and Experience

1. Positive attitude towards a fast-paced, customer-focused retail environment.
2. Enthusiasm for viewing challenges as opportunities for personal and career development.
3. Strong interpersonal and communication skills, thriving in social situations through customer engagement.
4. Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

We appreciate our employees’ efforts and offer benefits such as:

• 25% discount on a wide range of in-store and online products (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health).
• Access to counselling, digital health, and well-being advice via TELUS Health.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications (England only).
• Discounted gym memberships at JD Gyms.
• Participation in colleague networks and support initiatives for positive change.
• Volunteer opportunities and support for JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.

Due to high application volumes, it may take time to review applications. If you don’t hear within two weeks, consider your application unsuccessful. Selected candidates will be contacted for an initial meeting and then an interview with the hiring manager. Thank you for your interest.