Store Coach: Elevate Customer Experience & Stock

Dunelm; Weymouth; Presencial; GBP 26 000 - 38 000; Tempo parcial

Resumo da oferta

Dunelm Weymouth is seeking a Customer Experience Manager (Coach) to deliver an outstanding shopping journey, manage stock routines, and commercially drive store performance. You will lead a ~30-strong team with three Team Leaders, ensuring campaigns are executed on time and standards are maintained.

As Deputy Store Coach you will deputise for the Store Coach in their absence, foster a positive culture, and focus on product availability and KPI achievement while providing a best-in-class customer

Qualificações

• Previous management experience in retail.
• Flexible part-time days (Mon, Fri, Sat or Sun) are preferred.
• Proven track record of developing business performance and achieving KPIs.
• Passion for stock management and product availability.
• Commitment to delivering an unrivalled shopping experience for customers.

Responsabilidades

• Trading the store to drive strong sales growth through merchandising and timely campaign execution.
• Ensure customers have a great shopping experience via product recovery, updated POS and pricing.
• Embed stock routines across colleagues to maintain high stock integrity and efficient warehouse procedures.
• Lead by example to create an excellent culture and engaging working environment for the team.
• Direct line management of 3 Team Leaders and a ~30-strong team; deputise for the Store Coach in their absence.
• Assist the Store Coach with day-to-day store operations and overall store performance when needed.

Conhecimentos

Leadership

Customer focus

Team management

Communication

Stock management

Descrição da oferta de emprego

Dunelm Weymouth is seeking a Customer Experience Manager (Coach) to deliver an outstanding shopping journey, manage stock routines, and commercially drive store performance. You will lead a ~30-strong team with three Team Leaders, ensuring campaigns are executed on time and standards are maintained.

As Deputy Store Coach you will deputise for the Store Coach in their absence, foster a positive culture, and focus on product availability and KPI achievement while providing a best-in-class customer