Store Coach & Customer Experience Lead

Dunelm; Dunstable; On-site; GBP 28,000 - 34,000; Full time

Job summary

Dunelm, the UK’s leading homeware retailer, is seeking a Store Coach Designate to oversee stores along the M1 Corridor. This hands-on role combines operations, people leadership, and customer experience to ensure every visit feels welcoming and productive.

You’ll coach store Hosts, drive multi-channel service, and work with Deputy Managers to implement campaigns while maintaining high standards. With Dunelm’s people-focused culture, you’ll help develop talent and build strong local connections.

Qualifications

• A natural leader who inspires others with empathy.
• Customer-obsessed and focused on delivering personal shopping experiences.
• A great coach who motivates and develops teammates.
• Commercially curious with an eye for opportunities and growth.
• Process-savvy, organized, and able to keep store operations running smoothly.
• Community-minded and able to connect with local customers.
• Culture ambassador who helps build a diverse, dynamic team.

Responsibilities

• Grow our local presence by attracting new customers and encouraging engagement.
• Coach and empower Hosts to deliver a seamless, multi-channel shopping experience.
• Spot opportunities and drive campaigns with store leadership.
• Ensure compliance, health and safety, and audit standards.
• Inspire the team to think like owners and develop talent.

Skills

Natural leader

Customer-obsessed

Coach

Commercially curious

Process-savvy

Community-minded

Culture ambassador

Job description

Dunelm, the UK’s leading homeware retailer, is seeking a Store Coach Designate to oversee stores along the M1 Corridor. This hands-on role combines operations, people leadership, and customer experience to ensure every visit feels welcoming and productive.

You’ll coach store Hosts, drive multi-channel service, and work with Deputy Managers to implement campaigns while maintaining high standards. With Dunelm’s people-focused culture, you’ll help develop talent and build strong local connections.