Customer Experience Manager

Dunelm; Weymouth; On-site; GBP 26,000 - 38,000; Part time

Job summary

Dunelm Weymouth is seeking a Customer Experience Manager (Coach) to deliver an outstanding shopping journey, manage stock routines, and commercially drive store performance. You will lead a ~30-strong team with three Team Leaders, ensuring campaigns are executed on time and standards are maintained.

As Deputy Store Coach you will deputise for the Store Coach in their absence, foster a positive culture, and focus on product availability and KPI achievement while providing a best-in-class customer

Qualifications

• Previous management experience in retail.
• Flexible part-time days (Mon, Fri, Sat or Sun) are preferred.
• Proven track record of developing business performance and achieving KPIs.
• Passion for stock management and product availability.
• Commitment to delivering an unrivalled shopping experience for customers.

Responsibilities

• Trading the store to drive strong sales growth through merchandising and timely campaign execution.
• Ensure customers have a great shopping experience via product recovery, updated POS and pricing.
• Embed stock routines across colleagues to maintain high stock integrity and efficient warehouse procedures.
• Lead by example to create an excellent culture and engaging working environment for the team.
• Direct line management of 3 Team Leaders and a ~30-strong team; deputise for the Store Coach in their absence.
• Assist the Store Coach with day-to-day store operations and overall store performance when needed.

Skills

Leadership

Customer focus

Team management

Communication

Stock management

Job description

Overview

We have a fantastic opportunity to join as Customer Experience Manager(Customer Experience Coach) to work in our Weymouth Dunelm Store. As a Coach you will have a focus on ensuring our customers get an amazing shopping experience, stock processes and commercial activities in the store you are based in but also deputise for the Store Manager (Store Coach) in their absence.

Find your happy place:

Our colleagues are our foundations; a wonderful team of people at the heart of our stores. With customer focus the number one priority, our Sales Assistants and Management teams are the first point of call for lending a helping hand and are always interacting with customers, ensuring they leave with exactly what they want and a positive lasting impression.

As a Deputy Store Coach you will be responsible for commercially driving the store forward through strong stock controls and product availability, planning and execution of campaigns and most important of all, ensuring our customers receive an amazing shopping experience.

What you'll be doing

• Trading the store to ensure strong sales growth through the completion of key weekly activities such as merchandising the store and ensuring campaigns are completed within timescales provided
• Ensuring customers have a great shopping experience through product recovery and updated POS and pricing
• Engrain stock routines into all colleagues to ensure high stock integrity and warehouse procedures
• Lead by example and create an excellent culture and working environment for your team through great colleague engagement
• Manage a team of around 30 colleagues and direct line management of 3 Team Leaders who all oversee certain instore departments/areas
• Assist the Store Coach day-to-day and take full responsibility for all aspects of running a successful store in their absence

What we'll look for in you

• Previous management experience, preferably in a retail environment where you've needed to be commercially driven and taken a hands-on approach in day to day activity
• Part time working days can be flexible but ideally working on Monday, Friday and Saturday or Sunday.
• Demonstrate a proven background in developing business performance and exceeding KPIs, whilst also delivering the highest levels of store standards
• A passion for stock management
• A passion for delighting your customers by ensuring an unrivalled shopping experience
• A team-orientated person, able to communicate effectively and build high performing and highly engaged teams