Storage Move Coordinator

Jamvans; Dunstable; On-site; GBP 28,000 - 33,000; Full time

Job summary

Join a forward-thinking company that values exceptional customer service and a unique approach to business. As a key team member, you'll be the first point of contact for clients, ensuring their experience is nothing short of excellent. This role offers the chance to develop your skills in a supportive environment, where on-the-job training is provided. With opportunities for career advancement and a rewarding work culture that appreciates your contributions, you'll find a fulfilling career path. Embrace the chance to make a positive impact and enjoy the benefits of being part of a growing team. Apply now to start your journey with JamVans!

Benefits

Company events

Company pension

On-site parking

Additional annual leave for loyalty

Overtime opportunities

Qualifications

• GCSE in Maths and English required; computer literacy is essential.
• Strong communication and problem-solving skills are key.

Responsibilities

• Handle sales queries and send quotes to clients.
• Organize schedules and manage client communications.
• Provide exceptional customer service on every call.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

Numerical Skills

Microsoft Office

Education

GCSE/O-Level Grades C in Maths and English

Tools

Computer Literacy

Job description

Job Location: Unit 1A, Holla Park, Thorn Rd, Houghton Regis, Dunstable LU5 6TZ

Scheduled Hours:: Monday to Friday 08:30am to 17:00pm and every other Saturday 08:30am – 12:00pm

Salary: £28,200 – £32,500, depending on hours and experience

Job Type: Permanent

At JamVans it’s not what we do it’s how we do it; we like to do things differently, and to make that happen our people need to be a little bit different too. We are 100% focused on giving exceptional customer service and your job is to deliver this.

When a client contacts JamVans, their experience starts with you.

A typical day…

• Dealing with new sales queries and sending across quotes/pricing.
• Booking in storage collections/deliveries and small moves.
• Organising schedules and bookings.
• Managing incoming emails from clients while maintaining a high level of customer service.
• Dealing with all nature of incoming calls; no two calls are the same.

Most of your training will be on the job, with the first two weeks working under the supervision of experienced team members. You will shadow them while they train you and teach you how we do things.

Skills and Qualifications:

Personality is key to being a JamVans team member. We expect you to go the extra mile in everything that you do. To become a member of the team, you will need to be a people person who enjoys providing customer service and finding relevant solutions to meet the client’s needs. The following are key to being successful within this role:

Qualifications:

• Minimum of GCSE/O-Level Grades C in both Maths and English.
• Computer literate; much of your role is based on using computers.
• Good Microsoft Office knowledge.
• Good numerical skills.

Skills:

• Organising your time and the office to function methodically.
• A friendly manner with good communication skills.
• A confident approach to speaking with clients and understanding their needs.
• Good time-keeping.
• Good at troubleshooting and forward-thinking to resolve potential problems.
• It is essential that there is a friendly voice at the end of the phone.

Opportunities and Benefits:

One of the biggest senses of achievement you’ll get from this role is the satisfaction of being able to positively impact a client’s experience. The appreciation that you will receive from the customer after they have received exceptional service and left positive feedback and reviews about the great job that JamVans has done.

At JamVans, loyalty pays. You are rewarded with an additional day of annual leave for each year you remain with us, on top of any pay reviews we carry out to ensure your salary remains competitive. With overtime opportunities, you will be able to top up your salary further at your own discretion. As an expanding business, there are lots of new and exciting opportunities available to you to further your career.

Ready to get a move on? Apply now and join the JamVans team.

Company Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability