Corporate Move Manager

TN United Kingdom; Kings Langley; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Corporate Move Manager who is passionate about customer service. This role offers a fantastic opportunity to enhance customer experiences while working in a supportive environment. Ideal candidates will have a proven track record in customer service, showcasing excellent organizational and time management skills. You will be responsible for maintaining high communication standards and resolving client issues effectively. If you thrive in a fast-paced environment and are driven by results, this position is perfect for you!

Qualifications

• At least two years’ customer service experience.
• Ability to create a great customer experience and build rapport.

Responsibilities

• Be the main point of contact throughout the customer’s journey.
• Maximise sales opportunities and up-sell products and services.

Skills

Customer Service

Problem Solving

Sales Skills

Organizational Skills

Time Management

Teamwork

Communication Skills

Job description

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We are looking for a dynamic Corporate Move Manager who is passionate about customer service and who has a proven track record of taking ownership and going the extra mile to ensure ultimate customer satisfaction. This is a great opportunity for candidates with at least two years’ customer service experience. A competitive salary will be offered alongside the opportunity to work in a well-established & friendly company.

Pickfords is a fantastic national brand that specialises in removals and storage, offering a full range of professional removals and storage services for home and business.

Key responsibilities of our Corporate Move Manager will be to:

• Be the one point of contact throughout the customer’s journey which involves understanding the customer’s needs and in turn improving the customer’s experience. You will be expected to maintain excellent customer service and communication standards at all times
• Solve problems and use intuition to resolve any issues from the client
• Maximise sales opportunities and up-sell products and services to the customer
• Consistently work to company and legal standards when processing documentation
• Deal with all administrative enquiries in a professional and timely manner is a must, along with ensuring all documentation is accurately checked before processing
• Partaking in team meetings and briefings when planned
  

What we’re looking for in our Corporate Move Manager:

• Customer-centric with the ability to create a great customer experience and build rapport with customers
• The ability to actively listen
• The ability to work with others and share best practice
• Enthusiastic and self-motivated with a positive approach to your work and a “can do” attitude
• Excellent organisational skills with the ability to prioritise workload
• Excellent time management, with the ability to work well under pressure
• A passion for completing all tasks to the highest standard and be driven by results

If you feel you have the skills and experience to become our Corporate Move Manager, please send your CV and a covering letter indicating your salary expectation to: – we’d love to hear from you!

Candidates will only be contacted if they are invited for an interview. You must be eligible to work in the UK.

We are committed to equal opportunities for all, irrespective of race, colour, religion, nationality, gender, sexuality, disability, marital status or age.