Sales & Move Co-ordinator

TN United Kingdom; Ashford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Ein etabliertes Unternehmen in der Umzugsbranche sucht einen erfahrenen Sales & Move Co-ordinator, um ihr dynamisches Team zu verstärken. In dieser spannenden Rolle sind Sie der Hauptansprechpartner für Kunden und koordinieren alle Aspekte des Umzugsprozesses. Sie werden eng mit verschiedenen Teams zusammenarbeiten, um sicherzustellen, dass jeder Umzug reibungslos verläuft. Diese Position bietet nicht nur die Möglichkeit, Ihre Fähigkeiten in einem unterstützenden Umfeld weiterzuentwickeln, sondern auch einen hybriden Arbeitsansatz, der sowohl Büro- als auch Remote-Arbeit umfasst. Wenn Sie eine Leidenschaft für Kundenservice und Logistik haben, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Erfahrung in der Umzugs- und Logistikbranche oder kundenorientierten Verkaufsumgebungen.
• Fähigkeit, unter Druck zu arbeiten und mehrere Aufgaben zu verwalten.

Responsibilities

• Verwalten von Kundenanfragen und Koordinieren von Umzügen.
• Überwachen des gesamten Umzugsprozesses und Verhandeln von Preisen.

Skills

Koordinationsfähigkeiten

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Kundenservice

CRM-Systeme (Moveware bevorzugt)

Tools

Moveware

Job description

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Sales & Move Co-ordinator, Willesborough

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Client:

Location:

Willesborough, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

2e7317577621

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

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Job Description:

Role Overview:
Our client, an international removals company, is seeking an experienced Sales & Move Co-ordinator to join their team based in Kent. This role offers significant opportunities for professional growth within a progressive organization.

Key Responsibilities:

• Manage customer enquiries, coordinate moves, and serve as the main link between clients, sales, operations, and third-party partners.
• Oversee the entire move process, coordinating with crews, hauliers, and external partners.
• Handle quotes, price negotiations, bookings, and move planning as the primary point of contact for customers.

Additional duties include:

• Work closely with operational teams to resolve challenges proactively.
• Provide customers with updates, address concerns, handle complaints, and guide them through claims processes.
• Ensure smooth coordination between sales, operations, and customer service teams.
• Schedule surveys and manage the surveyor’s diary.
• Convert leads into bookings, upsell opportunities, and negotiate rates with shipping companies and suppliers.
• Maintain compliance with BAR and FIDI/FAIM standards.
• Keep accurate records and data entry in Moveware.
• Perform additional duties, including project work and colleague coverage.

Candidates should have previous experience in removals, logistics, relocation services, or customer-focused sales environments.

Skills and experience required:

• Strong coordination, communication, and problem-solving skills.
• Proficiency in CRM or move management systems (Moveware preferred).
• Ability to work under pressure and manage multiple tasks.
• Exceptional customer service skills with a proactive approach.

This is a hybrid role with both office and remote work.

In return, you will receive a competitive salary and benefits.

Contact us today at [emailprotected] or 01376 503 567.

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