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Move Manager

Alchemy Global Talent Solutions

Woking

On-site

GBP 25,000 - 35,000

Full time

Yesterday

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Job summary

Join a leading company in the removals and relocation industry as a Move Manager. This full-time role in Woking involves creating revenue, managing client moves, and ensuring excellent customer service. Ideal candidates will have experience in customer service, strong communication skills, and a proactive attitude, contributing to a dynamic team environment.

Qualifications

Minimum of 12 months of customer service experience, preferably in removals or relocation.
Effective communication and interpersonal abilities.
IT savvy and conversant with CRM and sales tools.

Responsibilities

Serve as the initial point of contact for inbound removals client enquiries.
Develop relationships with potential removals clients to nurture leads.
Schedule surveys for the Field Sales Team.

Skills

Customer Service

Communication

Interpersonal Skills

Attention to Detail

Problem Solving

Tools

CRM Tools

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Alchemy Global Talent Solutions provided pay range

This range is provided by Alchemy Global Talent Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Alchemy Global Talent Solutions

Global Talent Alchemist | Alchemy – Moving & Relocation | Delivering High-Impact Talent Solutions with ROI at the Core

Join the vibrant world of removals & relocation services as a Move Manager, where you'll be responsible for creating revenue and managing removals clients' moves. This full-time, permanent employment in Woking, Surrey, provides a fast-paced, fulfilling work atmosphere for those who enjoy customer service and sales. Be a part of an industry that appreciates professionalism, initiative, and career advancement.

What You’ll Be Doing:

Serve as the initial point of contact for inbound removals client enquiries, providing great service.
Develop solid relationships with potential removals clients in order to develop and nurture leads.
Schedule video or in-person surveys for the Field Sales Team with accuracy and efficiency.
Maintain the sales pipeline by tracking and following up on all removals customer interactions.
Use CRM tools and other technology to effectively handle leads and update client records.
Regularly communicate with field sales, operational managers, and internal teams.
Ensure prompt responses to all qualifying leads and meticulous diary management.
Proactively resolve client issues with a pleasant, solution-focused approach.
Collaborate with the whole team to facilitate a smooth transition from sales to operations.
Attend continuing sales training to improve your skills and keep current in the business.
Maintain the removals company's ideals while contributing to a pleasant, team-oriented environment.

What We’re Looking For:

A minimum of 12 months of customer service experience is required, preferably in the removals or relocation industry.
Effective communication and interpersonal abilities.
Excellent attention to detail and diary management skills.
IT savvy and conversant with CRM and sales tools.
A team player who can work independently under pressure.
Proactive, enthusiastic, and eager to advance in the industry.

Interested? Reach out to Alchemy Global Talent Solutions today!

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Administrative, Sales, and Customer Service
Industries
Transportation, Logistics, Supply Chain and Storage, Freight and Package Transportation, and Warehousing and Storage

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