Stock Controller - Bourdon House

DUNHILL; Greater London; On-site; GBP 26,000 - 34,000; Full time

Job summary

DUNHILL is seeking a Stock Controller in Greater London to maintain an organised sales floor, optimise stock levels and support a high-performing team. You will ensure products are well displayed, replenished promptly and handled safely to enhance the customer experience.

In this role you will coach colleagues on inventory practices, coordinate workflows and respond effectively to customer questions, upholding safety standards and contributing to continuous improvement on the shop floor.

Qualifications

• Experience with stock control and inventory management in retail.
• Ability to guide and support team members.
• Strong organizational and time-management skills.
• Excellent customer service orientation.
• Commitment to safety and compliance.

Responsibilities

• Stock and organise merchandise on sales floors for an appealing shopping environment.
• Execute operational tasks to maintain efficiency and meet performance standards.
• Perform routine inventory tasks including stocking, replenishment, and cycle counts.
• Provide training and coaching to colleagues on inventory management and merchandising.
• Deliver exceptional customer service and resolve complex inquiries.
• Coordinate work schedules and delegate tasks to ensure timely completion.
• Ensure strict safety procedures and PPE compliance.
• Prioritize workflow to meet quality and timeliness standards.

Skills

Operational procedures

Inventory management

Team coaching

Organizational skills

Customer service

Safety compliance

Tools

Inventory software

POS systems

Job description

HOW WILL YOU MAKE AN IMPACT?

As a Stock Controller, you will be instrumental in maintaining an organised and efficient sales floor, ensuring optimal stock levels, and contributing to a seamless shopping experience. You will also play a key role in supporting and developing your team members.

• Merchandise Management: Efficiently stock and organise merchandise on sales floors, ensuring an appealing, safe, and customer-friendly shopping environment.
• Operational Excellence: Execute a broad range of operational tasks, applying established procedures and problem-solving skills to ensure efficient service delivery and adherence to performance standards.
• Inventory Control: Accurately perform routine inventory tasks, including stocking, replenishment, and cycle counts, while strictly adhering to established procedures.
• Team Development: Provide training and coaching to colleagues on effective inventory management, merchandising best practices, and handling non-routine transactional activities.
• Customer Service: Deliver exceptional customer service, adeptly managing and resolving complex or unique customer inquiries and issues to ensure satisfaction.
• Workflow Coordination: Organise and manage work schedules, coordinate effectively with support services, and delegate short-term tasks to team members to ensure timely completion of objectives.
• Safety & Compliance: Ensure strict compliance with all mandatory safety procedures and protocols, including the proper use of personal protective equipment, to maintain a safe working environment for all.
• Performance & Prioritization: Prioritize and manage workflow effectively to meet quality and timeliness standards, leveraging performance management tools for continuous personal and team improvement.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience and a solid understanding of operational procedures and inventory management systems.
• Ability to provide guidance and support to team members.
• Exceptional organizational and time management skills, with a meticulous attention to detail.
• Excellent communication and interpersonal skills, coupled with a strong customer service orientation.
• A strong commitment to safety, compliance, and maintaining a high-quality work environment.
• Demonstrated ability to prioritize tasks and work efficiently in a dynamic retail environment.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager