Stock Controller - Bourdon House

Compagnie Financière Richemont SA; Greater London; On-site; GBP 24,000 - 32,000; Full time

Job summary

Richemont Iberia SL in London seeks a Stock Controller to maintain an organized sales floor, optimise stock levels and contribute to a seamless shopping experience. You will also support and develop colleagues in inventory management and merchandising best practices.

You will manage routine inventory tasks, participate in safety and compliance procedures, coordinate workloads with support services, and deliver excellent customer service with a proactive mindset.

Qualifications

• Experience with inventory management in a retail environment.
• Ability to guide and coach teammates on stock control.
• Strong organisational skills and attention to detail.

Responsibilities

• Merchandise management: stock and organise products to keep sales floors appealing and safe.
• Inventory control: carry out routine stock checks, replenishment, and cycle counts.
• Team development: train colleagues on inventory management and merchandising best practices.
• Customer service: resolve inquiries related to stock and orders, ensuring satisfaction.
• Workflow coordination: organise schedules and delegate tasks to meet deadlines.
• Safety & compliance: follow safety procedures and PPE requirements.
• Performance & prioritization: manage workload to meet quality and timeliness standards.

Skills

Inventory management

Team communication

Attention to detail

Tools

Inventory system (ERP)

Job description

HOW WILL YOU MAKE AN IMPACT?

As a Stock Controller, you will be instrumental in maintaining an organised and efficient sales floor, ensuring optimal stock levels, and contributing to a seamless shopping experience. You will also play a key role in supporting and developing your team members.

• Merchandise Management: Efficiently stock and organise merchandise on sales floors, ensuring an appealing, safe, and customer-friendly shopping environment.

• Operational Excellence: Execute a broad range of operational tasks, applying established procedures and problem-solving skills to ensure efficient service delivery and adherence to performance standards.

• Inventory Control: Accurately perform routine inventory tasks, including stocking, replenishment, and cycle counts, while strictly adhering to established procedures.

• Team Development: Provide training and coaching to colleagues on effective inventory management, merchandising best practices, and handling non-routine transactional activities.

• Customer Service: Deliver exceptional customer service, adeptly managing and resolving complex or unique customer inquiries and issues to ensure satisfaction.

• Workflow Coordination: Organise and manage work schedules, coordinate effectively with support services, and delegate short-term tasks to team members to ensure timely completion of objectives.

• Safety & Compliance: Ensure strict compliance with all mandatory safety procedures and protocols, including the proper use of personal protective equipment, to maintain a safe working environment for all.

• Performance & Prioritization: Prioritize and manage workflow effectively to meet quality and timeliness standards, leveraging performance management tools for continuous personal and team improvement.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience and a solid understanding of operational procedures and inventory management systems.

• Ability to provide guidance and support to team members.

• Exceptional organizational and time management skills, with a meticulous attention to detail.

• Excellent communication and interpersonal skills, coupled with a strong customer service orientation.

• A strong commitment to safety, compliance, and maintaining a high-quality work environment.

• Demonstrated ability to prioritize tasks and work efficiently in a dynamic retail environment.

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity

• We foster empathy, curiosity, courage, humility, and integrity

• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team

• Interview with the Hiring Manager

• Interview with the HR Manager