Stock Controller

Richemont; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

Richemont is seeking a Stock Controller in the United Kingdom to maintain organised stock levels and support a seamless store operation. You will stock, replenish, and cycle-count inventory, while coaching team members on best practices in merchandising and inventory management.

You will prioritize tasks, deliver excellent customer service, and ensure safety compliance across daily operations in a fast-paced retail environment.

Qualifications

• Proven experience in operational procedures and inventory management systems.
• Ability to manage stock, replenishment and cycle counts with accuracy.
• Strong customer service orientation and coaching capabilities.

Responsibilities

• Merchandise management: stock and organise merchandise on sales floors.
• Operational tasks to ensure efficient service delivery and performance standards.
• Inventory control: routine tasks including stocking, replenishment and cycle counts.
• Team development: training and coaching colleagues on inventory management.
• Customer service: handle complex inquiries to ensure satisfaction.
• Workflow coordination: organize schedules and delegate short-term tasks.
• Safety & compliance: follow safety procedures and PPE requirements.
• Performance & prioritization: manage workflow to meet quality and timeliness standards.

Skills

Merchandise management

Inventory control

Team development

Customer service

Workflow coordination

Safety compliance

Performance prioritization

Communication skills

Time management

Organizational skills

Job description

As a Stock Controller, you will be instrumental in maintaining an organised and efficient sales floor, ensuring optimal stock levels, and contributing to a seamless shopping experience. You will also play a key role in supporting and developing your team members.

• Merchandise Management: Efficiently stock and organise merchandise on sales floors, ensuring an appealing, safe, and customer-friendly shopping environment.


• Operational Excellence: Execute a broad range of operational tasks, applying established procedures and problem-solving skills to ensure efficient service delivery and adherence to performance standards.


• Inventory Control: Accurately perform routine inventory tasks, including stocking, replenishment, and cycle counts, while strictly adhering to established procedures.


• Team Development: Provide training and coaching to colleagues on effective inventory management, merchandising best practices, and handling non-routine transactional activities.


• Customer Service: Deliver exceptional customer service, adeptly managing and resolving complex or unique customer inquiries and issues to ensure satisfaction.


• Workflow Coordination: Organise and manage work schedules, coordinate effectively with support services, and delegate short-term tasks to team members to ensure timely completion of objectives.


• Safety & Compliance: Ensure strict compliance with all mandatory safety procedures and protocols, including the proper use of personal protective equipment, to maintain a safe working environment for all.


• Performance & Prioritization: Prioritize and manage workflow effectively to meet quality and timeliness standards, leveraging performance management tools for continuous personal and team improvement. Proven experience and a solid understanding of operational procedures and inventory management systems.


• Ability to provide guidance and support to team members.


• Exceptional organizational and time management skills, with a meticulous attention to detail.


• Excellent communication and interpersonal skills, coupled with a strong customer service orientation.


• A strong commitment to safety, compliance, and maintaining a high-quality work environment.


• Demonstrated ability to prioritize tasks and work efficiently in a dynamic retail environment.