Steward

Global Sports Jobs Limited; Leeds; Sur place; GBP 12 000 - 17 000; Temps partiel

Résumé du poste

Leeds United Football Club is seeking event stewards to help maintain a safe environment before, during and after matches. You will work at turnstiles or entry points, attend pre-event briefings and support the safety team with crowd management under the Event Manager and Safety Officer.

You will follow club policies, handle tickets and assist spectators, learn emergency procedures, and stay presentable and professional at all times.

Qualifications

• Must be trained or receiving training to the required level (NVQ2).
• Complete the ACT training.
• Strong communication skills both verbal and written.
• Able to work accurately under pressure.
• Excellent customer service skills.
• Able to multi-task.
• A strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected.
• To act in a manner that supports the Club's Vision and Values always.

Responsabilités

• Comply with Event plans, policies and procedures.
• Attend the event/venue at given dates and times, attend the pre-event briefing, and remain until the end of duties after signing in.
• Welcome people into the event/venue quickly and professionally and check tickets at the designated turnstile or entry point.
• Attend all required training sessions and undertake continuous professional development (CPD) and/or additional training as identified or required.
• Know the location of and be able to operate effectively fire-fighting equipment, the first aid room, and any first aid equipment kept elsewhere.
• Be fully conversant with methods or signals used to alert staff to an emergency and assist spectators during invacuation/evacuations using knowledge of exits and escape routes.
• Recognise potential fire hazards and suspect packages, reporting such findings immediately to the chief steward or safety officer.
• Deal with any queries and offer additional information regarding the event, helping to direct foot traffic and manage crowd flow.
• Act as the eyes and ears of the event, ensuring the safety team have the information they require.
• Perform duties with due regard to Club policies, legislative requirements, GDPR, and the Club's health and safety, safeguarding, welfare and equality policies.

Connaissances

Strong communication

Customer service

Team player

Multi-tasking

Work under pressure

Professional presentation

Confidentiality

Aligns with club values

Formation

NVQ2

ACT training

Description du poste

About the Role

Stewards are deployed to assist in maintaining a safe environment for all before, during, and after events. They attend pre-event briefings, take on designated roles at turnstiles or entry points, and support the safety team with crowd management and emergency procedures. Stewards work under the direction of the Event Manager and Safety Officer and must adhere to Leeds United Football Club policies and values at all times.

Key Responsibilities

• Comply with Event plans, policies and procedures.
• Attend the event/venue at given dates and times, attend the pre-event briefing, and remain until the end of duties after signing in.
• Welcome people into the event/venue quickly and professionally and check tickets at the designated turnstile or entry point.
• Attend all required training sessions and undertake continuous professional development (CPD) and/or additional training as identified or required.
• Know the location of and be able to operate effectively fire-fighting equipment, the first aid room, and any first aid equipment kept elsewhere.
• Be fully conversant with methods or signals used to alert staff to an emergency and assist spectators during invacuation/evacuations using knowledge of exits and escape routes.
• Recognise potential fire hazards and suspect packages, reporting such findings immediately to the chief steward or safety officer.
• Deal with any queries and offer additional information regarding the event, helping to direct foot traffic and manage crowd flow.
• Act as the eyes and ears of the event, ensuring the safety team have the information they require.
• Perform duties with due regard to Club policies, legislative requirements, GDPR, and the Club's health and safety, safeguarding, welfare and equality policies.

Required Experience & Qualifications

• Must be trained or receiving training to the required level (NVQ2).
• Complete the Action Counters Terrorism (ACT) training.
• Strong communication skills both verbal and written.
• Able to work accurately under pressure.
• Excellent customer service skills.
• Able to multi-task.
• A strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• To adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• To be presentable always when working and demonstrate that you can represent the face of the club in the manner expected.
• To act in a manner that supports the Club's Vision and Values always.

Preferred Skills

• Previous experience desirable.
• Previous experience in busy sports ground.