Control Room Log Administrator

Global Sports Jobs Limited; Leeds; Vor Ort; GBP 21.000 - 32.000; Vollzeit

Zusammenfassung

Leeds United Football Club seeks a Control Room Operator to accurately log communications and operate radio equipment within the club's control room. You will liaise with Police, First Aid and Event Management, and cascade information to frontline staff in a timely manner.

You will maintain log integrity, handle confidential information, and ensure all activities comply with club policies, GDPR, and safety standards. A strong team player with excellent communication is essential for this role.

Qualifikationen

• Excellent verbal communication skills.
• Ability to speak clearly on the radio.
• Ability to work accurately in a high-pressure environment.
• Excellent customer service skills.
• IT literacy.
• Ability to multi-task.
• Strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• Ability to adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• Presentable manner when working, with the ability to represent the face of the club in the expected manner.
• Ability to act in a manner that supports the Club's Vision and Values at all times.
• Good stadium knowledge to log incidents accurately.

Aufgaben

• Record information accurately within the control room log.
• Maintain the integrity of the control room log.
• Operate the relevant radio equipment.
• Liaise with other Control Room representatives, including Police, First Aid and Event Management.
• Cascade information to frontline staff via radio and respond to staff and management frontline queries via radio in a timely manner.
• Complete appropriate paperwork and escalate issues where appropriate.
• Maintain a good knowledge of each event's policies, procedures and job descriptions.
• Take responsibility for personal performance and CPD training as identified or required.
• Ensure compliance with Club policies, procedures and legislation, including data protection/GDPR.

Kenntnisse

Verbal communication

Radio communication

High-pressure work

Customer service

IT literacy

Multi-tasking

Team player

Confidentiality

Presentable

Vision and values

Stadium knowledge

Jobbeschreibung

About the Role

The role is to accurately record communications within the control room via Safety Management, two-way radios, emergency telephones and telephone lines. The post holder maintains the integrity of the control room log, operates radio equipment and liaises with other Control Room representatives, including Police, First Aid and Event Management. The role also involves cascading information to frontline staff via radio and responding to staff and management frontline queries in a timely manner.

Key Responsibilities

• Record information accurately within the control room log.
• Maintain the integrity of the control room log.
• Operate the relevant radio equipment.
• Liaise with other Control Room representatives, including Police, First Aid and Event Management.
• Cascade information to frontline staff via radio as required and respond to staff and management frontline queries via radio in a timely manner.
• Complete appropriate paperwork and escalat[e] e issues where appropriate.
• Maintain a good knowledge of each event's policies, procedures and job descriptions.
• Take responsibility for personal performance and the development of personal skills, including undertaking continuous professional development (CPD) training and/or additional training as identified or required.
• Perform duties with due regard to Club policies, procedures and legislative requirements at all times, and ensure working practices are compliant with relevant legislation and data protection/GDPR requirements.
• Ensure implementation of the Club's health and safety, safeguarding, welfare and equality policies to create a safe working environment for all.

Required Experience & Qualifications

• Excellent verbal communication skills.
• Ability to speak clearly on the radio.
• Ability to work accurately in a high-pressure environment.
• Excellent customer service skills.
• IT literacy.
• Ability to multi-task.
• Strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• Ability to adhere to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• Presentable manner when working, with the ability to represent the face of the club in the expected manner.
• Ability to act in a manner that supports the Club's Vision and Values at all times.
• Good stadium knowledge to log incidents accurately.