Chief Steward

Global Sports Jobs Limited; Leeds; Sur place; GBP 22 000 - 28 000; Plein temps

Résumé du poste

Leeds United Football Club is seeking a Chief Steward to work with the Safety Officer and ensure the safety plans are carried out in the stadium. You will oversee steward quality and the deployment of Agency staff. Attend pre-event briefings, supervise staff, perform safety checks, and report to Event Control.

Coordinate evacuation procedures and liaise with Safety Manager. Requires NVQ 4 or equivalent, ACT/SCAN training, strong communication, prior supervision at large events, and strict GDPR

Qualifications

• Must be trained to NVQ 4 or equivalent.
• Complete ACT training/SCAN.
• Strong verbal and written communication skills.
• Previous supervisory experience at a large-scale event.
• Excellent customer service and the ability to multi-task.
• Adherence to confidentiality and GDPR requirements.

Responsabilités

• Attend pre-event planning and briefing sessions, and hold pre- and post-event briefings.
• Control and co-ordinate event staff and safety in specific areas of the venue, monitoring all staff before, during and after events.
• Ensure the Safety Certificate and Ground Regulations are met, carry out safety checks, and report to Event Control.
• Supervise logistics and equipment for the event, ensuring adequate supplies, equipment and staff are on site.
• Brief and instruct teams, debrief managers/supervisors, and compile concise reports for the Safety Officer/Event Manager.
• Be responsible for the safety, health and comfort of spectators and staff, including removing disruptive customers and responding to emergencies.
• Allocate and manage deployment of Supervisors, Stewards and Security Staff for specified roles, and brief managers/supervisors.
• Liaise with other Supervisors and the Safety Officer/Event Manager, reporting event information to stakeholders.
• Know the location of first aid equipment, emergency methods, signals, and report defects to the Control Room.
• Coordinate evacuation of the ground according to plans, and complete required records.
• Deal with disciplinary issues and GDPR-compliance in line with Club policies.
• Attend Club at advised dates and undertake CPD and training as required.

Connaissances

NVQ 4

ACT training/SCAN

Strong communication

Supervisory experience

Customer service

Team player

GDPR awareness

Work under pressure

Formation

NVQ 4 or equivalent

Description du poste

About the Role

The Chief Steward works directly to the Safety Officer and ensures that the event plans made by the Safety team are carried out in the venue. They are responsible for the quality assurance of stewards and for the deployment and performance of Agency staff. The role acts as the main link between event operation staff and the Safety Officer, with collective responsibility for the safe execution of the Safety and Security operation at the stadium.

Key Responsibilities

• Attend pre-event planning and briefing sessions, and hold pre- and post-event briefings.
• Control and co-ordinate event staff and safety in specific areas of the venue, monitoring all staff before, during and after events.
• Ensure the requirements of the Safety Certificate and Ground Regulations are met, carry out safety checks, and report back to Event Control.
• Supervise logistics and equipment for the event, ensuring adequate supplies, equipment and staff are on site each event day.
• Brief and instruct teams under direction, debrief managers/supervisors, and compile concise reports for the Safety Officer/Event Manager.
• Be responsible for the safety, health and comfort of spectators and staff, including removing disruptive customers and responding to referred problems and emergencies.
• Allocate and manage the deployment of Supervisors, Stewards and Security Staff for specified roles, and brief managers/supervisors on event arrangements.
• Liaise with other Supervisors and the Safety Officer/Event Manager, collecting and reporting event information to relevant stakeholders.
• Know the location of first aid equipment, be fully conversant with emergency methods and signals, recognise potential fire hazards and suspect packages, and report damage or defects to the Control Room.
• Coordinate the evacuation of the ground according to emergency and contingency plans, comply with instructions from the Control Room or authorised agent, and complete required records.
• Deal with disciplinary and grievance issues, take ownership in high-pressure situations, and ensure working practices comply with Club policies, legislation and GDPR.
• Attend the Club at given dates and times as advised by LUFC, and undertake CPD and additional training as required.

Required Experience & Qualifications

• Must be trained or undergoing training to the required level (NVQ 4 or equivalent).
• Complete the Action Counters Terrorism (ACT) training/SCAN.
• Strong communication skills, both verbal and written.
• Previous supervisory experience at a large-scale event.
• Able to work accurately under pressure.
• Excellent customer service skills.
• Able to multi-task.
• A strong team player with the ability to build and maintain positive relationships.
• Good knowledge of event security or willingness to learn.
• Adherence to a strict code of confidentiality in respect of any information relating to Leeds United Football Club and its operation.
• To be presentable at all times when working and able to represent the face of the club in the expected manner.
• To act in a manner that supports the Club’s Vision and Values at all times.
• Ability to deal with any queries and offer additional information regarding the event.