Statutory & Mandatory Training Co-ordinator

NSFT; Norwich; On-site; GBP 28,000 - 31,000; Part time

Benefits offered by this job

Flexible working

Part-time work

Job summary

Norfolk and Suffolk NHS Foundation Trust is seeking a Statutory & Mandatory Training Co-ordinator for a 15-hour-per-week role. The post is Band 4, with flexible working arrangements and a pro rata annual salary of £28,392–£31,157.

The role requires NHS experience in ESR/OLM and strong administrative, reporting and training knowledge to manage learning records and ensure compliance.

Qualifications

• NVQ Level 3 Business Administration or equivalent experience.
• Project support, quality improvement or customer service qualification.
• IT and data analysis qualification.

Responsibilities

• Provide specialist administrative support for ESR and Oracle Learning Management (OLM) within ESR and Oracle Learning Management.
• Lead on administration and maintenance of statutory and mandatory learning profiles, competencies and learning assignments.
• Support the implementation of national and local training requirements and responsible for compliance reports.
• Produce and analyse statutory and mandatory training compliance reports, identify data quality issues and support services to improve performance.
• Act as a subject matter resource for ESR OLM, providing guidance to managers and staff on mandatory training requirements.
• Support development of ESR OLM processes by reviewing practices and implementing improvements for staff and managers.

Skills

Learning Management Systems

ESR

Oracle Learning Management

Data quality monitoring

Compliance reporting

Stakeholder guidance

Education

NVQ Level 3 Business Administration

Project support qualification

IT and data analysis qualification

Tools

ESR OLM

Oracle Learning Management

Microsoft 365

Job description

Statutory & Mandatory Training Co-ordinator

Band 4

Main area NHS Learning Management Systems (ESR/OLM) and Statutory & Mandatory Training Grade Band 4 Contract 6 months (Fixed Term) Hours

• Part time
• Flexible working

15 hours per week Job ref 246-COR8369525

Site Hellesdon Hospital Town Norwich Salary £28,392 - £31,157 Gross per annum (pro rata) Salary period Yearly Closing 15/11/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

The Statutory and Mandatory Training Team at Norfolk and Suffolk NHS Foundation Trust is seeking an experienced and knowledgeable Statutory & Mandatory Training Co-ordinator to support a significant period of change and development within the Trust's statutory and mandatory training provision.

Whilst this role includes the coordination and administration of statutory and mandatory training activity, we are specifically looking for an individual who already possesses substantial experience of NHS statutory and mandatory training, ESR and Oracle Learning Management (OLM) administration. The successful candidate will be expected to use this specialist knowledge from day one, supporting the maintenance of training compliance, administration of learning records, implementation of national learning requirements and the ongoing development of ESR and learning management processes.

Working closely with the Statutory & Mandatory Training Lead, the post holder will play a key role in supporting the Trust's transition to the forthcoming National Mandatory Skills Framework, managing complex learning administration processes, supporting compliance reporting and providing expert guidance to staff and managers on statutory and mandatory training requirements.

This is an excellent opportunity for an individual with existing NHS workforce learning, ESR OLM

Main duties of the job

Provide specialist administrative support for the Trust's statutory and mandatory training function, ensuring training records, compliance data and learning assignments are accurately maintained within ESR and Oracle Learning Management (OLM).

Lead on the administration and maintenance of statutory and mandatory learning profiles, competencies, learning assignments, events and attendance records, supporting the implementation of national and local training requirements.

Support the Trust's implementation of the forthcoming National Mandatory Skills Framework, including reviewing, updating and validating ESR learning profiles, compliance reports and associated training records.

Produce and analyse statutory and mandatory training compliance reports, identify data quality issues, investigate discrepancies and support services to improve compliance performance.

Act as a subject matter resource for ESR OLM, statutory and mandatory training administration and learning record management, providing guidance and support to managers, staff and colleagues.

Support the ongoing development of ESR OLM processes by working with colleagues to review current practices, simplify administrative procedures, share specialist knowledge, and implement improvements that enhance service efficiency and improve the end-user experience for staff and managers across the Trust.

Working for our organisation

At Norfolk and Suffolk NHS Foundation Trust, inclusion is at the heart of how we work. We are committed to creating a fair, transparent and accessible recruitment process where every candidate has the opportunity to succeed.

We actively encourage applications from people from all backgrounds, particularly those currently underrepresented in our workforce, including those from the global majority. We recognise that not everyone has equal access to opportunities and are working to address this.

We are committed to providing reasonable adjustments throughout the recruitment process and ensuring all candidates receive a positive and equitable experience.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Please note: This role is ideally suited to an individual with substantial experience of NHS statutory and mandatory training administration and ESR Oracle Learning Management (OLM). The successful candidate will be expected to utilise their existing specialist knowledge from the outset and contribute immediately to ongoing service delivery and implementation of national learning reforms.

Person specification

Other

• Able to work flexibly across Trust sites or agile working arrangements where required.
• Able to work proactively, on own initiative and with minimal day-to-day supervision.
• Able to work to strict deadlines and prioritise workload.
• Ability to support colleagues with people and learning self-service guidance.

Qualifications

• NVQ Level 3 Business Administration or equivalent experience.
• Project support, quality improvement or customer service qualification.
• IT and data analysis qualification.

Experience

• Experience using Learning Management Systems or other digital learning platforms to administer training, maintain learner records, monitor compliance and produce routine reports.
• Experience co-ordinating training programmes, course schedules or learning activities, including maintaining accurate records and supporting reporting requirements.
• Experience producing routine reports and management information from digital systems.
• Experience maintaining databases, electronic records and audit trails.
• Experience in an administrative or co-ordinator role.
• Experience handling enquiries from a range of stakeholders and providing clear customer service.
• Experience administering ESR Oracle Learning Management (OLM) or equivalent NHS workforce and learning systems.
• Experience supporting statutory and mandatory training administration within an NHS setting.
• Experience using ESR reporting tools, compliance reports and learner record administration.
• Experience supporting digital process improvements within workforce education or training services.

Skills

• Ability to use Learning Management Systems to maintain data quality, manage training records, generate routine reports and support users.
• Ability to organise and co-ordinate training programme activity, manage competing deadlines and provide accurate information for compliance and governance reporting.
• Ability to analyse, validate and present straightforward data clearly.
• Competent to intermediate user of Microsoft 365 applications, including Outlook, Word, Excel, Teams and SharePoint.
• Excellent problem-solving skills and ability to work innovatively within agreed procedures.
• Intermediate to advanced Excel, data analysis or reporting skills.
• Ability to troubleshoot user issues within ESR OLM or related workforce learning systems.
• Ability to support process improvement, user guidance and digital self-service development.

Knowledge

• Understanding of the purpose and operation of Learning Management Systems and their role in supporting training administration, learner records, compliance monitoring and reporting.
• Understanding of the importance of statutory and mandatory training compliance in supporting safe and effective services, workforce assurance, governance reporting and regulatory requirements.
• Understanding of electronic records management, data quality, confidentiality, information governance and data protection requirements.
• Working knowledge of Microsoft 365 applications and their use in administrative, communication and reporting functions.
• Knowledge of ESR Oracle Learning Management (OLM) and its use in managing training records, compliance monitoring and reporting.
• Knowledge of NHS statutory and mandatory training requirements, the Core Skills Training Framework (CSTF), National Mandatory Skills Framework or equivalent national training standards.
• Understanding of NHS workforce systems, compliance reporting, governance reporting and regulatory assurance requirements.

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

We can provide all our job application materials in alternative formats so that these are accessible to everyone. Should you require any documents within this job pack in an alternative format, please do not hesitate to contact us at [e-mail].

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your "junk" mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your " junk" inbox.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.