Clinical Support Team Administrator

NSFT; Ipswich; On-site; GBP 26,000 - 27,000; Part time

Job summary

Norfolk and Suffolk NHS Foundation Trust in Ipswich is seeking a part-time Clinical Team Administrator to support the Clinical Team. The role involves working closely with professionals and the public, handling referrals by phone and online, and maintaining strict confidentiality across a busy office environment.

Training will be provided, and a commitment to flexible, confidential service delivery is essential.

Qualifications

• Previous administration experience is essential.
• Full training will be given for this role.
• Demonstrate strong communication, prioritisation and administration skills while using IT systems.

Responsibilities

• Previous administration experience is essential.
• Full training will be given for this role.
• Demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
• Evidence a flexible response to service needs and the ability to think creatively.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
• Use of ICT applications/packages.
• Experience of working in a busy office.
• Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

Skills

Secretarial experience

Communication skills

Flexible working

Education

NVQ 3 Business Administration or equivalent

Pitman / RSA III Typing / Word Processing or equivalent

Tools

Microsoft packages

Trust electronic record system

Job description

Main area Clinical Support Administrator Grade Band 3 Contract Fixed term: 5 months (31st March end date) Hours

• Part time
• Job share

15 hours per week (Thursdays and Fridays (could also be split over a further day)) Job ref 246-ESU8221934-A

Site Walker Close Town Ipswich Salary £25,760 - £27,476 gross per annum Salary period Yearly Closing 04/11/2026 23:59

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

Please note due to the nature of our roles and patient demographic, you will be required to undertake physical intervention training and remain trained, as required by your role.

Job overview

Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities whilst maintaining a strong degree of confidentiality? Connect Suffolk are looking for an extremely professional, conscientious, calm and confident individual to be a Clinical Team Administrator.

This role will be supporting the Clinical Team. Involves working closely with professionals and the general public. This role will offer a wide a varied number of tasks.

Main duties of the job

• Previous administration experience is essential.
• Full training will be given for this role.
• You will need to be able to demonstrate the strength of your communication, prioritisation and administration skills at the same time as showcasing your knowledge of IT systems.
• You will be able to evidence a flexible response to service needs and the ability to think creatively.
• Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.
• Use of ICT applications/packages.
• Experience of working in a busy office.
• Taking and processing referrals via phone and online and extensive knowledge of all Microsoft packages.
• Dealing efficiently and politely with both internal and external customers in a confidential and confident manner.
• Professional exceptional interpersonal and customer service skills with a dedication to confidentiality are essential.

Working for our organisation

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us? We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Detailed job description and main responsibilities

Please note that this role does not meet the UKVI eligibility requirements for a skilled worker visa. The Trust will not be able to issue a Certificate of Sponsorship, so any successfully appointed candidate will need to maintain their own independent right to work for the duration of their role. If you require sponsorship and apply for this role, regrettably, your application will be withdrawn.

Benefits included with this role are:

• a comprehensive in house & external training programmes
• career progression
• starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)
• NHS discounts and many more.

Person specification

Qualifications

• Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level
• NVQ 3 Business Administration or equivalent or working towards.
• Knowledge of Trust electronic record system

Knowledge

• Working knowledge of Microsoft packages or equivalent
• Maintaining administrative / secretarial systems
• Knowledge of NHS policy and procedures

Other

• Able to work flexibly

EQUAL OPPORTUNITIES Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

As a part of the Disability Confident Employer Guaranteed Interview Scheme we interview all disabled applicants who meet the essential criteria for the job vacancy (outlined in the Person Specification).. We encourage you to indicate your eligibility through TRAC jobs when applying.

Disclosure and Barring Service Check

This post may be subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.