Starbucks – The Green: Supervisor

Hma Digital Marketing; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player seeks a passionate Store Supervisor to lead shifts and inspire a team in a fast-paced environment. This exciting role offers the chance to create memorable customer experiences while developing your leadership skills. With a focus on operational excellence and team collaboration, you'll drive results and foster a positive atmosphere. Enjoy a competitive salary and a range of benefits, including free drinks on shift and opportunities for career growth. If you're ready to take on a new challenge and make an impact, this is the perfect opportunity for you!

Benefits

28 days holiday

Free drinks and food

Store bonus program

Bean stock options

Comprehensive training

30% partner discount

Discounts with retailers

Life assurance

Interest-free loans

24/7 Employee Assistance Programme

Qualifications

• Previous coaching or supervisory experience in a customer-facing role.
• Experience in retail or hospitality environment is beneficial.

Responsibilities

• Lead shifts and support team to create the Starbucks Experience.
• Inspire and motivate the store team to optimize customer experience.
• Execute store operations and ensure adherence to policies.

Skills

Coaching

Supervisory Experience

Customer Service

Problem Solving

Operational Management

Education

High School Diploma

Tools

Operational Policies

Job description

We’re looking for leaders at Starbucks. Join us for coffee, stay for the community, connections, and opportunities.

At Starbucks, we’re not just about brewing great coffee, we’re about brewing great leaders too. Immerse yourself in a community of connection, opportunity, and creativity, all stirred up with the aroma of our world-class coffee.

We’ve got an exciting opportunity for you to join us as a store supervisor. Find your place as a leader at Starbucks and help us build the brand’s future. Here your voice is brewed into everything we do. Here you’ll take the lead of the shift, working with your team of baristas to create our Starbucks Experience for our customers with high-quality service, beverages, and products, whilst creating our third place environment.

We’re looking for candidates with previous coaching or supervisory experience in a customer-facing role. You’ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You’ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial, as you’ll be responsible, alongside the store management team, to achieve results through making an impact and achieving goals.

The best part about this role is that no two days are ever the same! Working in one of our fast-paced stores, a typical day could include:

• Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers.
• Setting priorities by leveraging existing tools and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store.
• Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimize the customer experience.
• Identifying teachable moments to share best practices with the team.
• Seeing challenges as opportunities for continuous improvement to drive operational excellence.
• Executing store operations during scheduled shifts, including organizing opening and closing duties.
• Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security.
• Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards.

Given the nature of our stores, our working hours could include early mornings, evenings, weekends, nights, and/or holidays.

All our retail store partners begin their careers with us by undertaking an introductory training program led by our amazing in-store trainers and coaches, designed to immerse you in the Starbucks culture and set you up for success.

In return, we’ll offer you a competitive starting salary and benefits that include:

• 28 days holiday a year (including Bank Holidays) + an additional special day for you to celebrate a special moment in your life each year.
• Free drinks and food when you’re on shift.
• Our store bonus program.
• Bean stock options for all partners (own part of Starbucks!).
• Comprehensive training (including coffee knowledge!) and access to Starbucks Global Academy.
• A free bag of coffee each week and a 30% partner discount on food, beverages, and merchandise.
• Discounts with local and national retailers through Perks at Work platform.
• Life assurance.
• Home Sweet Loan (Interest-free loans that can be paid back over 12 months to help pay your rental deposit).
• A free 24/7 Employee Assistance Programme available to you and your family.
• Recognition schemes and monetary awards for long service, WOWing customers, and your fellow Partners.
• Great long-term career opportunities in store and support center.

So, if you’re looking for a new opportunity, with us you’ll be welcomed, you’ll be challenged, you’ll be inspired. Here you’ll be heard. Because here, you’re a part of it all. Here you belong.

What is our process?

Application > CV review > first stage interview > second stage interview > offer and onboarding.

Starbucks is committed to building an inclusive and diverse workforce. All applicants and partners will be treated fairly, without regard to race, religion, sex, nationality, age, physical or mental disability, sexual orientation, marital status, gender identity, and expression.