Housekeeping Supervisor

Strand Palace Hotel; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Housekeeping Supervisor to uphold high cleanliness standards and lead a passionate team. This role offers the chance to create immaculate environments while fostering a culture of exceptional service and teamwork. You will oversee room inspections, provide training, and ensure that all operations run smoothly. Join a vibrant team that values diversity, sustainability, and employee well-being, all while enjoying a range of competitive benefits and opportunities for career progression. If you're ready to make a difference in a dynamic setting, this opportunity is for you!

Benefits

Employee discount at hotels

Complimentary meals on duty

Up to 33 days holiday

Professional training opportunities

5% contributory pension scheme

Life assurance scheme

Health and well-being cashback plan

Free laundry and dry cleaning

Interest-free season ticket loan

Free access to gym

Qualifications

• Experience in hospitality is desirable, with a focus on cleanliness and guest satisfaction.
• Ability to thrive in a fast-paced environment while leading a team.

Responsibilities

• Check and ensure cleanliness standards are met before releasing rooms.
• Provide feedback and training to room attendants on cleanliness.
• Report maintenance needs and assist in departmental training.

Skills

Hygiene Standards Knowledge

Team Leadership

Attention to Detail

Customer Service

Time Management

Education

Experience in Hospitality

Tools

HotSos

Job description

Develop your career at Strand Palace – Great Place to Work 2024

Join our team at Strand Palace in central London! We're looking for a Housekeeping Supervisor to maintain high cleanliness standards, support the team, and oversee maintenance needs. If you take pride in creating spotless spaces and leading with enthusiasm, we’d love to hear from you!

Strand Palace

Part of London & Regional Hotels (L+R Hotels), Strand Palace is one of London’s largest independent hotels. We have been welcoming guests to the heart of London since 1909.

All 788 guest rooms, lobby, restaurant, and bar are refurbished to a modern and contemporary style inspired by the hotel's popular art deco era in the 1920s. We welcome guests on business and leisure from all corners of the UK and worldwide.

About L+R Hotels

L+R Hotels is a highly motivated, family-owned global hotel investment and management company, committed to delivering excellent hospitality and creating long-term sustainable value. The company owns an extensive portfolio, with approximately 21,500 bedrooms across 90 hotels in the UK, Continental Europe, the US, and the Caribbean.

Benefits

Working at Strand Palace has its perks. As part of our team, you’ll have access to a range of benefits, including:

• Attractive and competitive salary
• Employee discount rate at hotels worldwide including L+R Hotels
• Complimentary breakfast, lunch, and dinner on duty
• Up to 33 days holiday per annum
• Opportunities for internal career progression
• Professional training and development opportunities
• 5% contributory pension scheme
• Life assurance scheme
• Health and well-being cash back plan
• Free laundry and dry cleaning
• Interest-free season ticket loan
• Medicash health cashback plan (e.g., get cash back up to £70)
• Free Yoga classes
• Long Service recognition and awards
• Paid volunteering day
• Cycle to work scheme
• Free access to gym
• ½ day off on your birthday
• Employee assistance programme
• ‘Introduce a Friend’ scheme bonus

Key Responsibilities

• Check rooms after cleaning, rectifying any areas not in line with standards before releasing the room
• Provide regular feedback and training to the room attendants about room cleanliness to help them achieve the required standards in the required timeframe
• Fill minibars in Deluxe and Deluxe Studio rooms when needed
• Attend departmental meetings and assist in ensuring clear and consistent communication regarding team performance and goals
• Assist in the delivery of departmental training. Ensure the team understands the training and monitor if standards are followed on a daily basis
• Execute a weekly stock count on the floors and keep floor cupboards tidy and organised in line with standards set
• Report any maintenance requirements through HotSos

What We’re Looking For

• Go the extra mile to keep things spotless and guests smiling!
• Know your way around hygiene standards, and running a smooth operation.
• Ability to thrive in a fast-paced and dynamic environment.
• Previous experience in hospitality is desirable.

Working with us

Our team embodies and promotes diversity and inclusion. It is suitable for individuals ranging from newcomers navigating their way in the industry, to seasoned professionals who bring unparalleled expertise to the table. At Strand Palace, we foster a vibrant culture that thrives on quality interactions, exceptional service, and a touch of fun in our daily endeavours. We define ourselves by qualities such as confidence, creativity, knowledge, agility, and approachability. If these traits align with your own personality, then Strand Palace is the perfect fit for you.

Strand Palace is committed to providing a sustainable future for its staff and the planet. For two consecutive years, Strand Palace has received the Green Key award and is a part of the FuturePlus programme which works towards activating and implementing initiatives for the hotel to support the environment, social responsibility, economic impact, diversity and inclusion, and climate. We were recently awarded the ‘Great Place to Work’ accreditation demonstrating our dedication to supporting our teams and making Strand Palace a great place to work. From staff themed lunches, sponsored charity walks, freshly baked cake, the Executive Team serving hot breakfasts to our teams, and our Town Hall presentations each month, we have a calendar of well-being events for our team that help us take a break and get to know other departments within the hotel.

Sounds interesting? Apply now to join the team!