Starbucks Supervisor

Malmaison; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Malmaison Birmingham is hiring a Café Mal Supervisor to lead the Starbucks coffee bar within the Malmaison property. You will supervise a shift, ensure excellent service, and drive sales through quality beverages, food and guest engagement.

The role requires experience managing a Barista-led coffee house, strong customer service, and adherence to safety and cash procedures in a fast-paced environment. A passion for coffee and team leadership is essential.

Qualifications

• Experience in managing a Barista-led coffee house.
• Experience in a similar quality coffee brand.
• Excellent customer service and guest-focused attitude.

Responsibilities

• Delivers legendary customer service to all customers with a 'customer comes first' attitude.
• Leads the shift to maintain high standards of coffee, food and service.
• Organises opening and closing duties as assigned.
• Follows cash handling and safety procedures to protect partners during shifts.
• Ensures consistent beverage and product quality by following recipes and presentation standards.
• Maintains punctuality and regular attendance on shift.

Skills

Customer service

Team leadership

Cash handling

Coffee knowledge

Shift management

Tools

POS system

Cash register

Job description

Job title: Starbucks SupervisorRate of Pay / Hours: £13.22ph / 24 hoursType of Contract: Permanent positionLocation: Malmaison Birmingham

At Malmaison we Proudly Serve Starbucks Coffee.

We have a number of hotels across the UK that have a dedicated Cafe Mal coffee house that serves the perfect Starbucks beverages from espresso-based classics such as cappuccino and caffè latte - to iced beverages, hot chocolate drinks and specialities.

If you are passionate about fresh food, proper coffee and great customer service in a coffee bar setting and want to support and drive your team to really excel and deliver fantastic sales and a key profit stream within our business this could be the role for you.

Your role as Café Mal Supervisor is to deliver fantastic service and products, which meet and exceed both our guest expectations.You will lead your shift to deliver the highest standards in the industry by providing great coffee, great food and great service every time with the passion that we pride ourselves on.Your efforts go on working with the Team to motivate, manage your business and understanding and delivering what it is that makes good customer service great.

Experience in a manging a Barista led coffee house essential.

• Cafe MalSupervisors deliver legendary customer service to all customers by acting with a 'customer comes first' attitude
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts.
• Organises opening and closing duties as assigned.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Ideally you will have experience in a similar quality coffee brand and role.