Coffee Bar Supervisor: Lead & Inspire Baristas

Malmaison; Birmingham; On-site; GBP 15,000 - 21,000; Full time

Job summary

Malmaison Birmingham is hiring a Café Mal Supervisor to lead the Starbucks coffee bar within the Malmaison property. You will supervise a shift, ensure excellent service, and drive sales through quality beverages, food and guest engagement.

The role requires experience managing a Barista-led coffee house, strong customer service, and adherence to safety and cash procedures in a fast-paced environment. A passion for coffee and team leadership is essential.

Qualifications

• Experience in managing a Barista-led coffee house.
• Experience in a similar quality coffee brand.
• Excellent customer service and guest-focused attitude.

Responsibilities

• Delivers legendary customer service to all customers with a 'customer comes first' attitude.
• Leads the shift to maintain high standards of coffee, food and service.
• Organises opening and closing duties as assigned.
• Follows cash handling and safety procedures to protect partners during shifts.
• Ensures consistent beverage and product quality by following recipes and presentation standards.
• Maintains punctuality and regular attendance on shift.

Skills

Customer service

Team leadership

Cash handling

Coffee knowledge

Shift management

Tools

POS system

Cash register

Job description

Malmaison Birmingham is hiring a Café Mal Supervisor to lead the Starbucks coffee bar within the Malmaison property. You will supervise a shift, ensure excellent service, and drive sales through quality beverages, food and guest engagement.

The role requires experience managing a Barista-led coffee house, strong customer service, and adherence to safety and cash procedures in a fast-paced environment. A passion for coffee and team leadership is essential.