Staffing Bank Co-ordinator

Mcht; Crewe; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Mid Cheshire Hospitals NHS Foundation Trust is seeking a Staffing Bank Coordinator to support the temporary workforce, coordinating onboarding and bookings to ensure safe staffing across the Trust. The role involves communicating with managers and staff, using systems like Optima and Excel, and delivering a professional service.

The post is based at Crewe with office/hybrid working options, 36 hours per week, and a 12-month fixed-term or secondment arrangement.

Qualifications

• Experience in a customer service or administrative environment.
• Experience handling enquiries or complaints professionally.
• Proficiency in Microsoft Office applications, especially Outlook, Teams and Excel.

Responsibilities

• Coordinate onboarding for new Bank staff.
• Manage agency and bank bookings to meet service demands.
• Liaise with clinical and non-clinical departments on staffing requirements.
• Support audit processes and complaint monitoring.
• Collect, maintain and report workforce data.
• Produce regular reports and management information.

Skills

Customer Service

Communication Skills

MS Excel

Outlook

Teams

Optima

Education

GCSEs or equivalent

Tools

Optima

Excel

Microsoft 365

Job description

Main area Temporary Staffing Grade NHS AfC: Band 3 Contract 12 months (Fixed Term or Secondment) Hours

• Flexible working
• Home or remote working

36 hours per week (4 days per week, flexible pattern) Job ref 412-CORP-7818808

Site Infinity House, Crewe Business Park Town Crewe Salary £25,760 - £27,476 starting salary £25,760 per annum, pro rata Salary period Yearly Closing 09/10/2026 23:59

Job overview

Temporary Staffing Team Mid Cheshire Hospitals NHS Foundation Trust Office/Hybrid Working Available

Are you a highly organised individual with excellent communication skills and a passion for delivering outstanding customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we would love to hear from you.

An exciting opportunity has arisen to join our friendly and supportive Temporary Staffing Team as a Staffing Bank Coordinator. This is a varied and rewarding role that plays a vital part in ensuring safe staffing levels across the Trust by supporting our bank workforce and working closely with departments to meet their staffing requirements.

Experience within temporary staffing, recruitment, workforce planning or an NHS setting would be advantageous but is not essential.

Main duties of the job

As a Staffing Bank Coordinator, you will be responsible for coordinating and supporting the Trust's temporary workforce, ensuring a professional and efficient service is provided to staff and managers alike.

Key responsibilities will include:

• Coordinating the onboarding process for new Bank staff.
• Managing agency and bank bookings to meet service demands.
• Liaising with clinical and non-clinical departments regarding staffing requirements.
• Supporting audit processes and complaint monitoring activities.
• Collecting, maintaining and reporting workforce data.
• Producing regular reports and management information.
• Providing excellent customer service to internal and external stakeholders.
• Working collaboratively within the Temporary Staffing Team to deliver a responsive and efficient service.

The successful candidate will have:

• Experience of working in a customer service or administrative environment.
• Strong communication and interpersonal skills with the ability to build effective working relationships.
• Experience handling enquiries, concerns or complaints in a professional and empathetic manner.
• Excellent organisational and time management skills with the ability to prioritise a varied workload.
• Good attention to detail and accuracy when managing data.
• Proficiency in Microsoft Office applications, particularly Outlook, Teams and Excel.
• The ability to work both independently and as part of a team

Working for our organisation

Mid Cheshire Hospitals NHS Foundation Trust provides comprehensive hospital and community services for East Cheshire (population 399K) and West Cheshire and Chester (population 357K). Our services include planned and unplanned/emergency care, cardiac and critical care, child health, maternity, and intermediate care across Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford.

Through our community arm, Central Cheshire Integrated Care Partnership, we deliver extensive services in 26 medical centres and schools in collaboration with Cheshire and Wirral Partnership NHS FT and the South Cheshire and Vale Royal GP Alliance. With 500 beds and around 5,500 staff, we are one of the area’s largest employers.

Since the formation of Integrated Care Systems in July 2022, the Trust has become a key partner in Cheshire East & Cheshire West and Chester and in two provider collaboratives, aligning our strategic goals with the Cheshire & Merseyside Integrated Care System.

As part of the national New Hospital Programme, we’re reimagining Leighton Hospital to create a new health and care neighbourhood, transforming healthcare delivery for a Healthier Future. Learn more on our Healthier Futures website .

At Mid Cheshire, our mission is to inspire hope and provide unparalleled care for the people and communities of Cheshire, helping them to enjoy life to the fullest.

Detailed job description and main responsibilities

Working as part of the busy Staffing Bank team.

Managing Bank shift fulfilment for Depts/Divisions for all Staff Groups excluding Medics.

Responding to calls/emails with work related queries from Bank staff. Managing complaints received from Depts/Divisions relating to Bank staff issues .

Responding to external candidates looking to join the Staffing Bank. Discussing potential Temporary bookings with Managers, providing advice and support re systems use. Using Outlook, TEAMS, Allocate Optima,

• Day to Day work operations to support Trust with Temporary Staffing Requirements
• Support Clinical Colleagues with Staffing Requirements
• Data Analysis
• Producing Reports
• MS Excel Experience - Essential
• Customer Service Experience

Person specification

Experience

• Customer Service Skills
• Complaints Resolution
• NHS Experience
• Temporary Staffing Experience

Skills

• Good Communication Skills
• Experience with Optima - Excel - Microsoft

Qualifications

• GCSE'S or any similar achievements

Key Messages

We are a forces-friendly employers.

Candidates should ensure that all submissions and interactions reflect the candidate’s own skills, experience, and understanding. Any use of AI that compromises the integrity, fairness, or authenticity of the recruitment process may result in disqualification from consideration, withdrawal of offer, or dismissal if this these circumstances come to light post hire.

Candidates that require sponsorship to work in the UK are strongly advised to check the Government website for up-to-date information about whether the role they are applying for (incl. offered salary) is eligible.

Please let us know if you require an adjustment to our recruitment process and we'll be happy to discuss this with you.

We actively promote flexible working so please discuss any requirements you may have with us.

Secondments will be considered for fixed term positions when both parties agree. Candidates should seek approval from their current line manager before application.

All correspondence will be sent via the email address you have registered as your TRAC account.Selection is based on the Trust's values, and the criteria outlined in the Job Description for the role.

Appointments are subject to a 6-month probationary period. LED Doctors are subject to a 3-month probationary period.

You are required to pay for a DBS disclosure where the post requires one, and we encourage applicants to join and remain registered with the DBS update service.

We do not reimburse travel to interview expenses.

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