Resource Coordinator

North West Ambulance Service NHS Trust; Knowsley; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Pension scheme

33 days annual leave (incl. bank hols)

NHS discounts

Job summary

North West Ambulance Service NHS Trust in Liverpool is seeking a Rostering Coordinator to manage daily shift allocations for ambulances and rapid response vehicles. You will ensure effective cover, handle last-minute absences, and maintain rostering records with a focus on operational efficiency.

You will collaborate with sector teams, produce performance data, and provide administrative support to the leadership group.

Qualifications

• GCSE English and Maths at Grade C or above.
• Six months admin experience in an operational environment.
• Current full UK driving license.

Responsibilities

• Plan ambulance and rapid response vehicle resource allocation for coverage of shifts.
• Facilitate short notice cover for absences using overtime/bank staff.
• Maintain and record staff hours/shifts on the rostering system (hours, overtime, leave, sickness, training).
• Collaborate with other rostering coordinators and Senior Paramedic team to ensure contingency cover.
• Produce performance and management information and provide admin support to leadership.

Skills

Communication skills

Computer literacy

Windows / Office

Adaptability to new systems

Time management

Education

GCSE English & Maths

Tools

Word

Outlook

Excel

Job description

North West Ambulance Service NHS Trust is an Equal Opportunities Employer. We are committed to providing services which embrace diversity and which promote equality of opportunity. We offer a guaranteed interview scheme for disabled applicants who meet our minimum selection criteria at each stage of the selection process. We will not tolerate discrimination on any of the following: gender, marital status, sexual orientation, race, colour, nationality, religion, age, disability, working pattern, caring responsibilities trade union activity or political beliefs-or any other grounds.

At NWAS, we are committed to creating a diverse, inclusive and anti-racist workplace where everyone feels valued and has the opportunity to thrive. Our Anti-racist Statement sets out our commitment to becoming an anti-racist organisation and ensures these principles are embedded throughout our recruitment practices.

Our workforce is currently under-represented by people from black and minority ethnic backgrounds, and we encourage applications from people of all backgrounds. By building a workforce that better reflects the diverse communities we serve, we can provide the right care, at the right time, in the right place, every time.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

Due to the volume of applications received for our advertisements, we will only contact those candidates shortlisted for interview via email; we aim to do this within 4 weeks of the closing date. If you do not receive the email, it will be that you have not been shortlisting on this occasion. When applying for this position, it is essential that you read the job description and person specification fully. Please use the supporting information space to demonstrate your ability to undertake this role, drawing on your skills, knowledge and experience.

We also offers a range of excellent benefits including a pension scheme, up to 33 days Annual leave (exclusive of bank holidays), training and development opportunities, access to NHS discounts, Car Lease Scheme, Cycle to Work Scheme, NHS Mortgages and Childcare Vouchers.

Job overview

North West Ambulance Service is looking to recruit a full-time, permanent Rostering Coordinator based in Liverpool, as part of theCheshire & Merseyside Area Rostering Team.

Main duties of the job

You will have responsibility for resource planning ambulances and rapid response vehicles, by the advanced allocation of daily shifts for operational ambulance personnel ensuring effective cover of all resources.

Facilitating short notice cover for absences, which can occur with less than 24 hours’ notice, using overtime and bank colleagues.

The management of, and maintaining and recording of staff hours/shifts on to the global rostering system including planned shift hours, overtime, annual leave, requests for special leave, sickness absence and training.

You will be required to work in partnership with the other rostering co-ordinators sector administration officer and Senior Paramedic team in the sector to ensure cover for all contingencies as required.

To ensure effective continuation of rota cover for all groups you will support the whole sector when required.

You will also produce performance and management information and provide administration and clerical support to the leadership team in the area.

You will report directly to the Group Operations Manager.

Working for our organisation

North West Ambulance Service NHS Trust provides 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport.

Our highly skilled staff provide life-saving care to patients in the community and take people to hospital or a place of care if needed.
We also provide non-emergency patient transport services for those patients who require non-emergency transport to and from hospital and who are unable to travel unaided because of their medical condition or clinical need.

Alongside the other emergency services, we also work to ensure the safety of the public and treatment of patients in the event of a major incident.

We also deliver the NHS 111 service in the North West. NHS 111 replaced NHS Direct in 2013. This service was introduced to make it easier for people to access local NHS healthcare services in England. It provides non-emergency medical help fast, and is available 24 hours a day, 365 days a year.

Detailed job description and main responsibilities

Please ensure that you have fully read the job description and person specification before applying for this role.

The Trust reserves the right to close this vacancy early if a large number of applications are received.

We aim to complete the shortlisting process on 12/10/26, which interviews due to take place on 23/10/26.

Visa sponsorship is not possible for this role for either candidates or existing employees. This role does not meet the eligibility criteria for Skilled Worker/ Health and Care Worker visas as set out at gov.uk. Graduate visa holders should have no expectation of long-term employment through sponsorship. Additionally, your visa conditions and validity period must allow you to work in the role question and for a suitable period to allow training and execution without requiring sponsorship.

Please ensure that you have read and understood the job description and person specification before applying.

Person specification

Formal Qualifications

• Minimum of English & Mathematics GCSE at Grade C and above.

Previous Experience

• Minimum of six months experience of working within administration in an operational environment.

Specific Abilities, Knoweldge, Aptitude

• Excellent understanding of operational requirements to achieve customer/patient care, particularly in a fast-paced and dynamic environment.
• High level of computer literacy.
• Working knowledge of ‘Windows’ based software packages including Word, Outlook & Excel.
• Ability to understand and employ new work systems / software.
• Ability to follow explicitly written protocols and procedures.
• Ability to communicate effectively and professionally via multiple media – telephone, text, email, in-person.

Personal Qualities

• Willing to embrace a new challenge and thrive in that environment.
• Excellent interpersonal skills.
• Flexibility in approach and working practice.
• Understands and demonstrates confidentiality.
• Ability to organise workloads.
• Commitment to Equality, Diversity and Inclusivity.
• Able to work on own initiative.
• Excellent team-working ethos.
• Empathetic to the needs of others.
• Tactful and diplomatic approach to problem solving.
• Demonstrable ability to be multi-tasked.
• Ability to prioritise workload and maintain delivery.

General

• Current, full UK driving license.
• Own car, or daily access to car.

Any offer of employment may be withdrawn if you knowingly withhold information, provide false or misleading information.

Should you be successful at interview stage successful candidates will receive a conditional offer of employment, this will be subject to the NHS Employment Checks Standards.

A valid right to work and identity check

Reference checks -Thiswill cover a minimum of a three year period and will include a request for the number of days and occasions of sickness absence covering a minimum two year period. In line with equality legislation, the earliest point at which we will ask health related questions is when an offer of employment has been made. Absences related to disability may be excluded from these considerations; consideration would be given as to what would be a reasonable attendance level, based on the information available. Absences related to pregnancy, maternity and/or gender reassignment will be excluded from these considerations. Detailed information on the NHS Employment Checks Standards is available on the NHS Employers website; search ‘employment checks’.

DBS Checks - If the post is subject to DBS disclosure, a charge will be made for this disclosure.

Occupational Health - You will require satisfactory medical clearance.

Whilst not a condition of employment, all staff are encouraged to be vaccinated against COVID-19 as this remains the best lined of defence against COVID-19.

From 1 st September 2018, Section 2 of the Agenda for Change Terms and Conditions will automatically apply to the calculation of unsocial hours for all appointments that commence in post from this date (except secondments).

If you do not have regular access to your email please contact a member of the HR Hub Team on 03451122018.

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