Caseload Coordinator - Urgent Community Response & Virtual Ward

Stockport; Stockport; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Annual leave 27-33 days

Salary sacrifice schemes

Cycle to work

Salary finance loans

Stockport Credit Union

Job summary

Stockport NHS Foundation Trust is seeking a Caseload Coordinator for Urgent Community Response & Virtual Ward on a part-time basis (30 hours per week). This role supports caring for patients at home, coordinating caseloads and data, with weekend work required.

You will work in a busy MDT, use EMIS/Docobo, handle calls, and contribute to safe, effective patient care. The post offers a flexible working environment and a supportive team, with salary £25,760-£27,476 pro rata.

Qualifications

• Good general education including English and Maths.
• NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.

Responsibilities

• Manage the team caseload of clinical staff in UCR/HaH.
• Input and maintain data for patients and support accurate records.
• Answer telephone queries and pass information to clinicians.
• Maintain and monitor home monitoring equipment and databases.
• Participate in team audits and data collection.

Skills

Customer service

Organisational skills

Communication

Time management

Teamwork

Education

English & Maths

NVQ Level 3 or above

Tools

Outlook

Word

Excel

Job description

From the exceptional opportunities we offer, to the remarkable care we provide for our patients, we think there is something special about working here.

Caseload Coordinator - Urgent Community Response & Virtual Ward

Band 3

Main area Caseload Coordinator Grade Band 3 Contract Permanent Hours Part time - 30 hours per week Job ref 362-ADM3URG-09-26

Site Kingsgate House Town Stockport Salary £25,760 - £27,476 pro rata per annum Salary period Yearly Closing 08/10/2026 23:59

Stockport NHS Foundation Trust

There are lots of good reasons to choose to come and work at Stockport NHS Foundation Trust. A dynamic integrated Trust with integrity and vision. Exactly the same qualities you’ll see in yourself. Stockport NHS Foundation Trust aims to be the organisation of choice for patients and an employer of choice for staff. In order to continually improve all aspects of our patient experience, we rely upon having a highly skilled, motivated, diverse, productive and patient focused workforce.

Stockport Foundation Trust is one of four ‘specialist’ hospital sites in Greater Manchester. Being a ‘specialist’ hospital will enhance our general surgery, anaesthetics, critical care and emergency medicine for the benefit of people in Stockport, High Peak, Cheshire and across Greater Manchester.

In your application for this post, please describe how your experience and skills align with 'Our values-based behaviours' ( see additional documentation) and provide examples.

Greater Manchester Continuous Service Commitment

As well as recognising previous NHS service, Stockport NHS Foundation Trust is a member of the Greater Manchester Continuous Service Commitment. If you are currently employed by Greater Manchester Local Authority, Combined Authority, GMFRS, TfGM as well as other public service organisations, Stockport NHS Foundation Trust will recognise your previous service for sickness and maternity/paternity/adoption entitlement and also for annual leave purposes (providing there has been no break in service). If you currently work for one of the above organisations and successfully apply for a post with Stockport NHS Foundation Trust, please ensure the Recruitment team are aware so that this service is reflected in your contract of employment.

Job overview

Caseload Coordinator - Urgent Community Response & Virtual Ward: Permanent (30 hours)

This position is for 1 part time 30 hours per week post, some weekend working is required.

This is an exciting time to join our team, supporting us to care for patients safely in their own home avoiding unnecessary admissions and facilitating early discharges from hospital.

UCR/HaH is a multi-disciplinary team that provides a two-hour urgent response to patients in their own home that are experiencing a crisis. The service can clinically monitor patients remotely via Virtual Ward using enhanced technology.

This role requires a highly organised person, with ability to prioritise their workload and work in a calm and effective manner and communicate well at all levels.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker/Skilled visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

Main duties of the job

This role will involve managing the case load of clinical staff within the Urgent Community Response (UCR) and Hospital at Home (HaH) Team. It will involve gathering, inputting and providing essential data for patients, helping to maintain accurate records and enhancing the team’s ability to provide personal care.

The role is responsible for the administration support and caseload co-ordination within the team to support the delivery of care to patients. The post holder would also be required to answer the telephone, which may include calls from patients, and information then passed onto a clinician.

Working for our organisation

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Detailed job description and main responsibilities

• Ensure that the team case load is kept up to date.
• To participate and co-operate with the Multi Disciplinary Team to contribute to the effectiveness of the service as a whole.
• To manage and maintain the team’s clinical caseload, including all associated administration tasks.
• To use multiple patient information management systems (EMIS, Docobo, Patient Centre etc.) to enter such information as required on the computerised patient information system.
• To use discretion, sensitivity and deal with information in a confidential and professional manner at all times.
• Oversee and monitor the distribution/collection of equipment that is used to monitor patients in their own home (tech-enabled care).
• Maintain an accurate database of the home monitoring devices.
• To be responsible for data collection, based on the outcomes from the clinical caseload.
• To participate in and organise team audits when appropriate.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trust’s policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

If successful this vacancy will require an standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Person specification

Qualifications

• Good general level of education, including English and Maths or equivalent qualifications or equivalent experience
• NVQ Level 3 or above in a relevant subject such as Customer Care, IT, or Business Administration or equivalent experience.

Knowledge

• To have an understanding of confidentiality
• Intermediate IT Skills including Microsoft Outlook, Word and Excel
• To have an understanding of current issues affecting the NHS and Social Care.
• Knowledge of rota systems
• Knowledge of Electronic Patient Record Systems

Skills and Abilities

• Excellent customer service skills with an excellent telephone manner alongside the ability to communicate clearly and accurately.
• Ability to work without direct supervision and to organise time effectively prioritising tasks.
• The ability to be adaptable to new and changing circumstances.
• Be able to demonstrate tact and diplomacy when working with others.
• Ability to work and problem solve under pressure whilst achieving targets
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
• Demonstrate a commitment to achieving high quality standards of work
• Accurate and methodical in all aspects of work
• Ability to use initiative and meet deadlines
• Ability to build positive working relationships with colleagues internally and externally and work well within a team

Experience

• Experience of working as a team and independently
• Experience of working in a pressurised environment
• Relevant experience of providing a comprehensive clerical / administrative service
• Familiar with office procedures and deadlines
• Previous experience of a co-ordinating job role
• Experience of a variety of computer based programmes.

Applicants are encouraged to read the documents attached to this vacancy before applying, including the job description and person specification and the information for applicants which includes useful information to assist you in completing your application.

From time to time we may need to close a vacancy early when in receipt of a sufficient number of applications.

Please note that all correspondence will be via your NHS Jobs account. Unfortunately we are not able to acknowledge each application. If you do not hear from us within four weeks of the closing date, please consider that you have not been shortlisted on this occasion. Please also note that Stockport NHS Foundation Trust are unable to refund Interview expenses or re-location costs.

Stockport NHS Foundation Trust is committed to promoting and championing a culture of diversity, fairness and equality for all applicants and employees. Applications are welcomed from all backgrounds and we strive to reflect the community we serve in our diverse workforce. Our "two tick" kite mark guarantees a candidate with a disability, who fulfills the essential criteria, an interview at the Trust. We can make reasonable adjustments, and offer support and advice in a variety of ways on request.

At the Trust we always adhere to the UK Visas and Immigration rules pertaining to right to work; candidates who do not hold UK or Republic of Ireland (RoI) citizenship are required to obtain a Certificate of Sponsorship (CoS) to be eligible to apply for either a Health and Care visa or Skilled Worker visa which allows them to work in the UK, unless they have eligibility to work in the UK via another route.

To avoid disappointment, candidates wishing to apply for a role at the Trust who do not hold UK or Republic of Ireland citizenship and who would require a CoS from an employer, should carry out a self-assessment process to identify the likelihood of obtaining CoS by visiting Work in the UK.

Use of Artificial Intelligence (AI)

If you choose to use AI when writing a job application, it is essential to personalise the content, particularly the supporting statement. AI cannot fully understand the specific context or requirements of a role and may generate inaccurate or misleading information. Over - reliance on AI can reduce an applicant’s chances of success, as it cannot effectively demonstrate how individual knowledge, experience, and skills meet the job criteria. Applicants should ensure their statements reflect a personal voice and avoid a generic or robotic tone. Please note that we monitor the use of AI in applications. Applicants who use AI are required to declare this as part of the application process.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

The vacancy may close early if it attracts a high number of applications. Please complete and submit your application in good time to avoid disappointment.