Stadium Retail Operations Lead

Aramark; Liverpool; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

PerkBox discounts

Life assurance

Pension contributions

Generous holiday entitlement

Apprenticeship schemes

Job summary

Aramark operates a dynamic stadium retail environment and seeks a hands-on Retail Duty Manager to lead 32+ outlets on matchdays and major events. You will drive standards, stock control, compliance and guest service, while developing teams and collaborating with vendors and stakeholders to sustain performance and profitability.

You will manage event readiness, staff training and health & safety across outlets, ensuring seamless delivery and memorable guest experiences during concerts, sports and

Qualifications

• Minimum of 2 years' experience in a retail, hospitality, food & beverage or high-volume environment.
• Proven experience leading, motivating and developing teams to deliver excellence.
• Strong organisational and planning skills with ability to prioritise in a fast-paced setting.
• Confident communicator with ability to build effective relationships with colleagues, suppliers and stakeholders.
• Flexible hours including evenings, weekends and event days.

Responsibilities

• Support the delivery of all retail food and beverage operations for matchdays, concerts and major events.
• Lead and motivate teams to deliver exceptional guest experiences while maintaining high standards of service and presentation.
• Ensure outlets, bars and third-party concessions operate in line with company standards and procedures.
• Monitor stock levels, conduct event stock takes and work with Logistics to maintain stock control.
• Champion Health & Safety compliance across all retail areas for a safe guest and team environment.
• Build positive relationships with third-party suppliers and internal stakeholders to support event delivery.
• Review sales, wastage and operational data to identify opportunities to improve efficiency and profitability.
• Act as a key operational presence during events to resolve issues and maintain service quality.

Skills

Leadership

Stock control

Guest service

Communication

Job description

Aramark operates a dynamic stadium retail environment and seeks a hands-on Retail Duty Manager to lead 32+ outlets on matchdays and major events. You will drive standards, stock control, compliance and guest service, while developing teams and collaborating with vendors and stakeholders to sustain performance and profitability.

You will manage event readiness, staff training and health & safety across outlets, ensuring seamless delivery and memorable guest experiences during concerts, sports and