Hospitality Manager

Aramark UK; Cardiff; On-site; GBP 42,000 - 65,000; Full time

Benefits offered by this job

Generous annual leave

Pension scheme

Life assurance

Employee benefits app with discounts

Job summary

A leading hospitality provider in Cardiff is seeking an established Hospitality Manager to oversee match day and event operations at Principality Stadium. The role requires proven experience in hospitality management, strong leadership, and excellent organisational skills. You will manage a large team, ensuring exceptional service and compliance with health and safety standards. Benefits include generous annual leave, pension scheme, and various employee assistance programs.

Qualifications

• Proven experience in hospitality management within stadiums or large-scale venues.
• Strong leadership and people-management skills.
• Ability to thrive under pressure.
• Ability to thrive under pressure in a dynamic environment.
• Passion for hospitality and delivering premium guest experiences.
• Commercial awareness with budgets and KPIs.

Responsibilities

• Manage all hospitality operations for match days and events.
• Lead a large team to deliver customer experiences.
• Ensure compliance with health and safety standards.
• Coordinate with culinary and operations teams to maintain quality.
• Oversee staffing plans, training and development.
• Monitor budgets and maximise profitability without compromising quality.
• Serve as the main contact for VIP clients and partners.

Skills

Hospitality management experience

Leadership

Organisational skills

Problem-solving abilities

Commercial awareness

Job description

Aramark UK is proud to deliver premium hospitality at Principality Stadium – Wales’ most iconic venue. We’re looking for an established Hospitality Manager to lead our match day and event hospitality operations, ensuring exceptional service and unforgettable experiences for every guest.

Responsibilities

• Manage all hospitality operations for match days, concerts and major events
• Lead and motivate a large team of supervisors and service staff to deliver outstanding customer experiences
• Ensure compliance with health, safety and food standards at all times
• Work closely with culinary and operations teams to maintain service quality and consistency
• Oversee staffing plans, training and development to build a high‑performing team
• Monitor budgets, control costs and maximise profitability without compromising quality
• Act as the main point of contact for VIP clients and partners, ensuring exceptional service delivery

What you’ll bring

• Proven experience in hospitality management within stadiums, arenas, hotels, or large‑scale venues
• Strong leadership and people‑management skills
• Excellent organisational and problem‑solving abilities
• Ability to thrive under pressure and adapt quickly in a dynamic environment
• Passion for hospitality and delivering premium guest experiences
• Commercial awareness and experience managing budgets and KPIs
• Generous annual leave that increases in line with service
• Pension scheme and life assurance
• Benefits app: discounts, online GP, mental health support and our EAP

If you already work for Aramark, you must notify your line manager before submitting your application.

Aramark is a proud Disability Confident employer. We encourage applications from individuals of all abilities and are dedicated to supporting employees with disabilities throughout their career journey.

Our recruitment process is accessible and reasonable adjustments are available. If you require accommodations or have questions, please email [e-mail]

All applications will be treated in the strictest confidence.