Hospitality Manager

Oak View Group; Stoke-on-Trent; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Casual contract

Stadium location

Flexible shifts

Training provided

Job summary

Oak View Group is recruiting a Hospitality Manager / Bar Manager for Stoke City Football Club's stadium. You will lead hospitality and bar teams, ensuring exceptional guest experiences during matchdays and events.

This casual contract role requires flexibility to work evenings, weekends and matchdays, with training provided. Location is the bet365 Stadium in Stoke-on-Trent, and pay is £13.50 per hour plus holiday pay.

Qualifications

• Experience as Hospitality Manager, Bar Manager, Supervisor, or Team Leader.
• Strong leadership and people management skills.
• Excellent communication and customer service abilities.
• Experience in busy hospitality, events, stadium, or retail settings.
• Strong organizational skills and ability to make decisions under pressure.
• Positive, reliable, hands-on approach.
• Flexible to work evenings, weekends, and matchdays.

Responsibilities

• Leading hospitality and bar teams to deliver exceptional guest experiences.
• Overseeing the smooth operation of hospitality areas and licensed bars.
• Managing team deployment, breaks, and service standards during events.
• Resolving guest queries and ensuring customer satisfaction.
• Maintaining high standards of food safety, hygiene, and health & safety.

Skills

Leadership

People management

Communication

Customer service

Organization

Decision making

Flexibility

Job description

Oak View Group is reinventing the way the world comes together. Driven by a passion to revolutionise the live events industry with dynamic thinking and an unshakeable dedication to those we serve, OVG turns up the volume on what makes life extraordinary. From inspired development to curated hospitality, from brand innovation to premium for all, OVG is setting new standards and redefining expectations for everyone.

About The Venue

OVG’s partnership with Stoke City Football Club marks a major step in enhancing the fan experience at the bet365 Stadium, with a clear focus on improving every aspect of matchday hospitality. Through a transformation of food and beverage outlets, OVG is working closely with the club to introduce new menu options, reduce wait times, and deliver faster, higher quality service across the stadium. With a “fans first” philosophy, ensuring an exceptional matchday for every supporter.

Role Purpose

Join Stoke City Football Club's matchday team as a Hospitality Manager / Bar Manager, supporting premium hospitality areas and bars across the stadium. This is an excellent opportunity for an experienced hospitality professional seeking flexible, casual work in a fast-paced and exciting matchday environment.

What We're Looking For

• Previous experience in a Hospitality Manager, Bar Manager, Supervisor, or Team Leader role
• Strong leadership and people management skills
• Excellent communication and customer service abilities
• Experience working within busy hospitality, events, stadium, or retail environments
• Strong organisational skills and the ability to make decisions under pressure
• A positive, reliable, and hands-on approach
• Flexibility to work evenings, weekends, and matchdays

What You'll Be Doing

• Leading hospitality and bar teams to deliver exceptional guest experiences
• Overseeing the smooth operation of hospitality areas and licensed bars
• Managing team deployment, breaks, and service standards throughout events
• Resolving guest queries and ensuring customer satisfaction
• Maintaining high standards of food safety, hygiene, and health & safety

Good to Know

Pay rate: £13.50 per hour, plus holiday pay

Contract type: Casual

Location: Bet 365 Stadium

Shifts: Flexible and scheduled around home matchdays and stadium events

Training: Full induction and ongoing support provided

Our Inclusion Commitments

OVG is for everyone. Diversity drives innovation, strengthens our people, improves our service, and raises our excellence. Wherever you come from, wherever you are going, we’d love to hear from you.

Employee Screening and Eligibility to Work

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.