Stadium Hospitality GM: Lead Big-Event Experiences

Sodexo Ltd; Nottingham; Presencial; GBP 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible Benefits Fund

Free parking

Mental health platform

Employee assistance

Wellbeing app

Sodexo Discounts

Salary finance

Retirement plan

Death-in-Service

Cycle to Work

Volunteering opportunities

Flexible work environment

Descripción de la vacante

Sodexo Live! is seeking a General Manager to lead our partnership at The City Ground, home of Nottingham Forest FC, Nottingham. You will oversee the venue's food, beverage, hospitality and events operations, driving growth, guest experiences and financial performance.

You will manage senior department heads, deliver matchday and event experiences at scale, and shape strategy to maintain world-class standards across food, beverage and hospitality operations.

Formación

• Significant senior leadership experience within hospitality, events, catering, stadia, leisure or venue operations.
• Proven responsibility for large-scale P&L management.
• Experience leading diverse, multi-functional teams.
• Strong commercial awareness and financial acumen.
• Ability to manage multiple priorities while delivering results.
• Excellent stakeholder management and relationship-building skills.
• Commitment to operational excellence, compliance, health & safety and customer experience.
• Premium hospitality or high-end retail catering experience.
• Experience managing large-scale event operations.
• Exposure to transformational projects, venue development or business growth initiatives.

Responsabilidades

• Provide inspirational leadership across all areas of the operation, creating a culture of accountability, engagement, inclusivity and high performance.
• Act as the senior Sodexo Live! representative and trusted partner to Nottingham Forest FC, building strong relationships with key stakeholders.
• Develop and deliver strategic business plans that drive growth, innovation and long-term venue success.
• Take full ownership of the venue's financial performance, delivering budget, revenue and profitability targets through robust commercial management.
• Identify and maximise new revenue opportunities, utilising financial insight, forecasting and market trends to support decision-making.
• Champion outstanding fan, guest and hospitality experiences, ensuring services consistently exceed expectations and contractual commitments.
• Drive operational excellence and innovation across hospitality, retail catering, premium experiences and events, positioning the venue as an industry leader.
• Lead, coach and develop a high-performing management team, fostering talent, succession planning and continuous improvement across the business.

Conocimientos

Senior leadership

P&L management

Multi-functional teams

Commercial awareness

Stakeholder management

Operational excellence

Hospitality leadership

Premium hospitality

Event operations

Transformational projects

Descripción del empleo

Sodexo Live! is seeking a General Manager to lead our partnership at The City Ground, home of Nottingham Forest FC, Nottingham. You will oversee the venue's food, beverage, hospitality and events operations, driving growth, guest experiences and financial performance.

You will manage senior department heads, deliver matchday and event experiences at scale, and shape strategy to maintain world-class standards across food, beverage and hospitality operations.