Stadium Hospitality & Events GM

Sodexo; Blackburn; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Flexible Benefits fund

Bonus program

Wellbeing resources

Sodexo Retirement Plan

Cycle to Work

Volunteering Opportunities

Discounts Scheme

Job summary

Sodexo Live! is seeking an inspirational General Manager to lead operations at Ewood Park in Blackburn, delivering outstanding hospitality, retail and event experiences for fans, partners and guests.

You will shape the matchday and non-matchday experience, lead high-performing teams and drive commercial success at a historic stadium. With stadium or large-venue experience and strong commercial acumen, you will cultivate trusted relationships with the venue partner and ensure service excellence

Qualifications

• Proven leadership experience within stadium, arena, or large-scale hospitality venues.
• Strong commercial mindset with experience managing P&L and delivering financial performance.
• Strong client relationship management skills with the ability to influence at senior level.
• Demonstrated success in hospitality, retail, and events operations.
• Excellent communication, leadership and stakeholder engagement skills.
• A passion for delivering exceptional guest experiences and leading teams to achieve excellence.

Responsibilities

• Provide strategic leadership for all Sodexo Live! operations at Ewood Park, ensuring exceptional service across matchdays, hospitality, retail and events.
• Act as the senior point of contact for the venue partner, building trusted relationships and delivering on shared ambitions for the venue.
• Lead and inspire a high-performing multidisciplinary team, creating a culture of collaboration, engagement and continuous improvement.
• Drive commercial performance and profitability, managing P&L accountability while identifying new revenue opportunities and growth initiatives.
• Oversee premium hospitality, public retail, conferences and events, ensuring service delivery consistently exceeds guest expectations.
• Champion a culture of safety, compliance, and operational excellence, including food safety, licensing, and health and safety standards.
• Develop and implement the venue business plan, aligning operational strategy with both Sodexo Live! and partner objectives.
• Identify opportunities for innovation, new concepts and enhanced fan experiences, keeping the venue at the forefront of stadium hospitality.

Job description

Sodexo Live! is seeking an inspirational General Manager to lead operations at Ewood Park in Blackburn, delivering outstanding hospitality, retail and event experiences for fans, partners and guests.

You will shape the matchday and non-matchday experience, lead high-performing teams and drive commercial success at a historic stadium. With stadium or large-venue experience and strong commercial acumen, you will cultivate trusted relationships with the venue partner and ensure service excellence