SRE, Oracle Analytics Cloud | 24/7 Incident & Automation

Devopsroles

United Kingdom

Remote

GBP 90,000 - 130,000

Full time

12 days ago

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Job summary

Oracle Analytics Service Excellence (OASE) UK GOV SRE team is seeking a hands-on Site Reliability Engineer to improve uptime, performance, and operability of Oracle Analytics Cloud services. You will diagnose complex issues across distributed systems, automate workflows, and contribute to proactive capacity planning.

The role emphasizes incident response, code-level troubleshooting, and building AI-assisted tools to reduce downtime.

Qualifications

BS or MS in Computer Science, Engineering, or equivalent practical experience.
Experience supporting cloud infrastructure, networking, applications, services, tools, and operational processes.
Strong understanding of networking and TCP/IP fundamentals, including DNS, HTTP/HTTPS, TLS, load balancing, and service connectivity.
Linux/Unix system-administration experience, including troubleshooting processes, memory, CPU, filesystem, and network issues.
Experience developing, operating, or supporting cloud services and large-scale distributed applications in production.
Demonstrated ability to troubleshoot complex technical issues methodically, including investigation of existing applications and code.
Experience creating and maintaining technical documentation, runbooks, knowledge articles, and operational guides.
Experience working in agile development and operational environments.
Strong written and verbal communication skills, including the ability to work effectively with remote global teams.
Ability to work independently, manage competing priorities, and participate in on-call, after-hours maintenance, and weekend support as needed.

Responsibilities

Perform SRE activities supporting Oracle Analytics customers, engineering teams, and release cycles in both pre-production and production environments.
Participate in a follow-the-sun model providing 24x7 operational support for Oracle Analytics services.
Respond to incidents, troubleshoot complex service issues, drive mitigation to completion, and contribute to root-cause analysis and post-incident actions.
Read, understand, and troubleshoot existing application and service code to diagnose complex production issues, identify root causes, and support safe remediation.
Develop deep expertise in Oracle Analytics services to prevent regressions, resolve customer issues effectively, and reduce recurring incidents.
Build, maintain, and improve operational tooling, automation, dashboards, monitoring, run-books, and knowledge-base documentation.
Build and maintain AI-assisted and automation tools as needed to improve SRE workflows, including incident investigation, monitoring, remediation, operational reporting, and knowledge management.
Develop scripts and services for monitoring, telemetry collection, capacity analysis, patching, remediation, and operational reporting.
Analyze service health, workload patterns, CPU, memory, query activity, and capacity trends to identify reliability and scaling risks.
Execute interim patches, hot fixes, upgrades, and maintenance activities with operational excellence.
Partner with Development, Support, Product Management, and other engineering teams to investigate and resolve service failures and outages.
Improve CI/CD processes, deployment practices, operational readiness, and release support-ability.
Share operational knowledge, and continuously improve team processes.
Follow established security, compliance, change-management, and operational procedures.