Sr. Sales Associate

Tapestry (Coach/Kate Spade); Greater London; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteering day

Ambassador Programme

Social events

Employee discount

Inclusion councils

Job summary

kate spade new york is a global lifestyle brand known for color, bold storytelling, and exceptional service. As a Senior Sales Associate you are a leader on the sales floor and a true brand ambassador, elevating the kate spade experience through sales, mentoring peers, and partnering with store leadership.

You will consistently exceed goals while guiding customers toward stylish, thoughtful choices, supporting omni-channel and social selling, and fostering an inclusive environment where

Qualifications

• 2+ years' experience in luxury retail or comparable elevated environment.
• Proven ability to drive sales and mentor peers.
• Extensive product knowledge across categories; storytelling.
• Experience with omni-channel and virtual selling; social selling on camera.

Responsibilities

• Exceed personal sales and productivity goals; mentor peers.
• Deliver service aligned to Great Escape standards; coach others.
• Demonstrate extensive product knowledge; share insights to elevate selling.
• Partner with Store leadership to drive events and selling culture.
• Act as a brand ambassador; tell stories that bring product to life.
• Champion omni-channel and social selling; lead video content initiatives.
• Capture client feedback to inform service and assortment strategies.
• Perform and supervise store opening/closing procedures.
• Foster an inclusive team culture and collaboration.

Skills

Luxury retail

Sales leadership

Product knowledge

Omni-channel selling

Social selling

English proficiency

Fast-paced

Tools

Social platforms

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

As a Senior Sales Associate at kate spade new york, you are a leader on the sales floor and a true brand ambassador. You elevate the kate spade Experience by driving sales, mentoring peers, and partnering with store leadership to create a culture of exceptional service and storytelling. You consistently exceed goals while inspiring customers to explore new possibilities and celebrate every moment ("so, buy the bag!"). Using emotional intelligence, you personalize experiences, anticipate needs, and guide customers toward unexpected choices they'll love. You champion omni-channel, virtual, and social selling initiatives, maintain high energy, and foster an inclusive environment where both customers and team members feel seen and valued.

Key Responsibilities

• Consistently exceed personal sales and productivity goals; model best-in-class selling behaviors.
• Deliver service aligned to kate spade Great Escape standards; coach peers on client engagement.
• Demonstrate extensive product knowledge across all categories; share insights to elevate team selling.
• Partner with Store/Assistant Manager to initiate business-driving events and elevate selling culture.
• Act as a brand ambassador, sharing stories that bring product and brand to life.
• Champion omni-channel and virtual selling services; lead adoption of social selling programs.
• Support creation of short-form videos and live-stream shopping content; stay informed on social media trends.
• Capture and relay client feedback to management to inform service and assortment strategies.
• Perform and supervise store opening and closing procedures (register funds, deposits, securing the facility).
• Contribute to an inclusive team culture; encourage collaboration and performance excellence.

Requirements

• 2+ years' experience in luxury retail or comparable elevated retail environment. A combination of education and experience will be considered.
• Proven ability to drive sales and mentor peers; contribution to an elevated selling culture.
• Extensive product knowledge and strong communication skills.
• Experience with omni/virtual selling and willingness to appear on camera for social selling initiatives.
• Social media fluency and understanding of platform trends.
• Elevated sense of personal style and professional ethics.
• Ability to work in a fast-paced environment,
• Strong English language proficiency. (for EU)

Schedule

Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and