Keyholder

Tapestry (Coach/Kate Spade); Bicester; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Inclusive, innovative working culture

Career progression opportunities

1 paid volunteering day per year

Learning & development programmes

Employee discount

Job summary

Kate Spade New York in the United Kingdom is seeking a Client & Service Expert to deliver the vibrant, luxury Kate Spade shopping experience. You will achieve individual sales goals, develop in-depth product knowledge across categories, and provide exemplary customer service to every guest.

You will build a personal client book through proactive outreach and strong relationship management, working as part of a collaborative team. Experience in luxury goods is preferred.

Qualifications

• Experience in luxury goods preferred.
• Strong product knowledge across categories.
• Exemplary customer service and relationship-building.

Responsibilities

• Achieves individual sales goals.
• Develops strong product knowledge across all categories.
• Delivers the ultimate Kate Spade experience to every guest.
• Develops a personal clientele through proactive outreach and client book.

Skills

Professional selling

Interpersonal skills

Team player

Multi-tasking

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Client & Service Expert

• Achieves individual sales goals;
• Develops strong product knowledge across all categories;
• The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience;
• Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book.

Building Brand Equity

• Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
• Demonstrate interest and ability to work as part of a team.

Operational Excellence

• Execute operational tasks as per company directives;
• Accurately processes all POS transactions;
• Adhere to and apply visual directives, ensure that store standards are executed daily;
• Heightened responsibility as Keyholder for the store.

Skills and Abilities Required

• Professional selling skills and exceptional interpersonal skills;
• Prior luxury goods experience preferred;
• Proactive ability to multi-task and prioritize;
• Works well in a team environment.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintain effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can c