Sales Associate

Tapestry (Coach/Kate Spade); Bicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Inclusive work environment

Career progression

Volunteer day per year

Ambassador Programme

Social events

Employee discount

Inclusion initiatives

Incentive programme

Job summary

Kate Spade New York, a part of the Tapestry family, is seeking a stylist in the UK to engage customers with fashion expertise and explore complete looks. You will welcome guests, assess needs, and demonstrate product knowledge to elevate each purchase.

Responsibilities include delivering styling advice, driving sales through storytelling, and maintaining stockroom and POS accuracy. Flexibility for busy retail periods is expected.

Qualifications

• Professional selling skills with strong interpersonal and communication abilities.
• Prior experience in a retail environment.
• Ability to multitask, prioritize, and work collaboratively in a team.
• Social media awareness and willingness to learn omni/virtual selling techniques.
• English proficiency (or local language proficiency per market).

Responsibilities

• Greet guests warmly and confidently, demonstrating strong product knowledge.
• Provide styling advice, suggest add-ons, and create complete looks.
• Drive sales through storytelling and deep brand knowledge across categories.
• Maintain stockroom organization and POS transactions.
• Guide customers through purchase decisions and ensure a seamless checkout.

Skills

Professional selling skills

Interpersonal communication

Retail experience

Multitasking & teamwork

Social media awareness

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. They will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into their existing wardroom.

Key Responsibilities

• Customer Engagement & Styling


• Greet guests warmly and confidently, demonstrating strong product knowledge.


• Actively listen and ask insightful follow-up questions to understand customer needs.


• Provide styling advice, suggest add-ons, and create complete looks.


• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.


• Guide customers through purchase decisions and ensure a seamless checkout experience.


• Reinforce and celebrate customer choices, inviting them to return.


• Sales & Business Acumen


• Drive results through strong customer connections and storytelling.


• Demonstrate deep knowledge of the brand and product attributes across all categories.


• Maintain operational excellence, including stockroom organization and POS transactions.


• Give and receive feedback in an honest, constructive manner.

Requirements

• Skills & Experience


• Professional selling skills with exceptional interpersonal and communication abilities.


• Prior experience in a retail environment.


• Ability to multitask, prioritize, and work collaboratively in a team setting.


• Social media awareness and willingness to learn omni/virtual selling techniques.


• English proficiency (or local language proficiency per market).

Schedule: Ability to work a flexible schedule to meet the needs of the business-including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment


• Internal mobility & career progression


• 1 paid volunteering day per year and opportunities to volunteer with global projects.


• Learning & development opportunities with our Ambassador Programme


• Regular social events


• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.


• Attractive employee discount


• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and \