Sales Associate

Tapestry (Coach/Kate Spade); Ashford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility & career progression

1 paid volunteering day per year

Ambassador Programme learning

Regular social events

Equity Inclusion & Diversity councils

Employee discount

Compelling incentive programme

Job summary

Kate Spade New York in the United Kingdom is seeking a stylist to guide customers in selecting products that fit their aesthetic and lifestyle, showcasing how Kate Spade pieces can be integrated into existing wardrobes. You will greet guests, provide styling advice, and drive sales through storytelling and product knowledge.

The role requires a flexible schedule, strong communication, and a passion for fashion in a vibrant retail environment.

Qualifications

• Experience in professional selling and delivering exceptional customer service.
• Retail environment experience required.
• Able to multitask, prioritize, and work well with others.
• Familiarity with omni/virtual selling techniques preferred.
• Proficient in English; local language for market if applicable.

Responsibilities

• Engage customers with warmth and strong product knowledge.
• Greet guests, listen to needs and ask insightful questions.
• Provide styling advice and create complete looks.
• Highlight multiple ways to wear Kate Spade items.
• Guide customers through purchase decisions and ensure smooth checkout.
• Maintain stockroom organization and accurate POS transactions.

Skills

Retail selling

Customer service

Communication

Social media awareness

English proficiency

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Stylist will serve as a trusted and knowledgeable advisor who assists customers in selecting products that suit their aesthetic and lifestyle. They will work with the customer to discover and express their own personal style while showing the customer how to incorporate Kate Spade products into their existing wardroom.

Key Responsibilities

• Customer Engagement & Styling


• Greet guests warmly and confidently, demonstrating strong product knowledge.


• Actively listen and ask insightful follow-up questions to understand customer needs.


• Provide styling advice, suggest add-ons, and create complete looks.


• Use creativity to showcase multiple ways to wear products and encourage customers to explore new styles.


• Guide customers through purchase decisions and ensure a seamless checkout experience.


• Reinforce and celebrate customer choices, inviting them to return.


• Sales & Business Acumen


• Drive results through strong customer connections and storytelling.


• Demonstrate deep knowledge of the brand and product attributes across all categories.


• Maintain operational excellence, including stockroom organization and POS transactions.


• Give and receive feedback in an honest, constructive manner.

Requirements

• Skills & Experience


• Professional selling skills with exceptional interpersonal and communication abilities.


• Prior experience in a retail environment.


• Ability to multitask, prioritize, and work collaboratively in a team setting.


• Social media awareness and willingness to learn omni/virtual selling techniques.


• English proficiency (or local language proficiency per market).

Schedule: Ability to work a flexible schedule to meet the needs of the business-including nights, weekends, busy season, and high-traffic retail days (including but not limited to public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment


• Internal mobility & career progression


• 1 paid volunteering day per year and opportunities to volunteer with global projects.


• Learning & development opportunities with our Ambassador Programme


• Regular social events


• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.


• Attractive employee discount


• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and \