Keyholder

Tapestry (Coach/Kate Spade); Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Inclusive working environment

Career progression

Volunteer day per year

Ambassador Programme

Employee discounts

Regular social events

Job summary

Kate Spade New York is seeking a Client & Service Expert to deliver an elevated shopping experience in a London-area store. You will achieve sales targets, build product knowledge across categories, and cultivate a loyal clientele while upholding Kate Spade aesthetics and brand standards.

Join a team focused on exceptional customer service, teamwork, and operational excellence, with opportunities for growth and development within a global lifestyle brand.

Qualifications

• Professional selling skills and exceptional interpersonal skills.
• Prior luxury goods experience preferred.
• Proactive ability to multi-task and prioritize.
• Works well in a team environment.

Responsibilities

• Achieves individual sales goals.
• Develops strong product knowledge across all categories.
• Delivers the ultimate Kate Spade experience to customers.
• Develops a personal clientele through effective use of client book.
• Understands and communicates the Kate Spade aesthetic and lifestyle.
• Executes store tasks per company directives including POS transactions and visual standards.
• Supports operation as Keyholder when required.

Skills

Selling skills

Interpersonal skills

Team player

Client outreach

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

Client & Service Expert

• Achieves individual sales goals;
• Develops strong product knowledge across all categories;
• The sales associate is responsible for ensuring exemplary customer service by delivering the ultimate Kate Spade experience;
• Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book.

Building Brand Equity

• Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
• Demonstrate interest and ability to work as part of a team.

Operational Excellence

• Execute operational tasks as per company directives;
• Accurately processes all POS transactions;
• Adhere to and apply visual directives, ensure that store standards are executed daily;
• Heightened responsibility as Keyholder for the store.

Skills and Abilities Required

• Professional selling skills and exceptional interpersonal skills;
• Prior luxury goods experience preferred;
• Proactive ability to multi-task and prioritize;
• Works well in a team environment.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

• Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus : Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results : Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
• Interpersonal Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
• Learning on the Fly : Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.

Our Competencies for All People Managers

• Strategic Agility : Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can c