Supervisor

Tapestry (Coach/Kate Spade); Greater London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Equality & Diversity initiatives

Employee discount

Incentive programme

Job summary

Kate Spade New York is seeking a Supervisor to support store leadership by creating a customer-first, high-energy sales environment. You will drive store productivity, coach teams, and ensure adherence to Kate Spade New York standards across selling, service, and operations.

Role focuses on driving sales, building client relationships, leading recruitment/onboarding, and managing opening/closing procedures, cash handling, and stock control while promoting omni-channel and live-stream initiatives.

Qualifications

• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred).
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency.

Responsibilities

• Drive personal sales while leading the team to hit KPI targets.
• Build client relationships and deliver exceptional in-store experiences.
• Coach and develop team through recruitment, onboarding, and training.
• Oversee opening/closing procedures, cash handling, and stock control.
• Lead omni-channel initiatives and live-stream shopping.
• Promote social media engagement and trend awareness.

Skills

Retail leadership

Customer service

Clienteling

Sales analytics

Omni-channel experience

English proficiency

Tools

Excel

Word

PowerPoint

Outlook

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio - a global house of brands committed to stretching what's possible.

Our company name Tapestry, represents the diversity of our brands and the diversity of our people. We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer. Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.

Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment with exceptional floor supervision. This role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to kate spade new york standards. Acting as a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and consistently elevates service, selling behaviors, and operational excellence.

Sales & KPIs

Drive personal sales performance while leading the team to achieve sales and KPI targets; analyze metrics and implement best practices to improve results and efficiency.

Client & Service Excellence

Build client relationships through proactive outreach and kate spade service standards; ensure exceptional in-store and after-sales experiences; lead proactive outreach to drive repeat business and VIP retention.

Model kate spade service behaviors ("host of the party"-meet, greet, create conversations), setting the scene for strong relationships and needs discovery.

Leadership & People Development

Coach team on goals and performance; support recruitment, onboarding, and ongoing development.

Support recruitment, onboarding, role modeling, and ongoing training.

Provide feedback to store leadership on individual performance and development needs; act as an advocate for the team.

Foster an inclusive, equitable, and diverse culture that empowers teams to thrive authentically.

Operational Excellence & Compliance

Perform and supervise opening/closing procedures: cash handling, bank deposits, register operations, and securing the facility (key-holding responsibilities).

Accurately process POS transactions and inventory functions (transfers, receiving, shipments, repairs, damages) to maintain inventory integrity.

Keep an organized stockroom; direct timely replenishment to ensure availability on the sales floor.

Omni-Channel, Digital & Data

Drive omni-channel and virtual selling initiatives, including live-stream shopping.

Promote brand-safe social media engagement and awareness of trends.

Lead customer data capture to grow loyalty and repeat purchases.

Requirements:

• Strong written and verbal communication skills; detail-oriented, proactive, and able to multi-task and prioritize effectively.
• 2+ years of experience in a retail service environment in a management or floor leadership role (luxury/premium or comparable retail preferred). A combination of education and experience will be considered.
• Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
• Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
• Social media literacy and understanding of platform trends.
• Comfort with omni-channel/virtual selling tools and clienteling systems.
• Strong English language proficiency. (for EU)

Schedule: Ability to work a flexible schedule to meet business needs-including nights, weekends, peak busy season, and high-traffic retail days (including, but not limited to, public holidays).

Note: This document serves only as a sample of job duties and responsibilities and does not include an exhaustive list of all performance requirements.

What Kate Spade can offer you:

• An inclusive, innovative, and fun working environment
• Internal mobility & career progression
• 1 paid volunteering day per year and opportunities to volunteer with global projects.
• Learning & development opportunities with our Ambassador Programme
• Regular social events
• Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
• Attractive employee discount
• Compelling incentive programme

Our Competencies for All Employees

Courage : Doesn't hold back anything that needs to be said; provides current, direct, complete, and "actionable" positi