Sr. Engineer – Restaurant Technology

Wendy's UK; Greater London; On-site; GBP 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Job summary

Wendy's UK is seeking a Restaurant Technology Sr. Engineer to engineer, configure and support restaurant technology platforms across the UK and Europe.

The role sits in an international technology team, coordinating with US teams, operations, vendors and service partners to implement changes and resolve issues. The position focuses on configuring POS, kiosks, KDS, menus and pricing, leading deployments, and ensuring reliable operations across markets.

Qualifications

• 3-5 years of progressive experience engineering and supporting retail, hospitality or QSR technology.
• Hands-on experience with POS, menu, pricing and promotional configurations.
• Experience working with third-party technology vendors and cross-functional technical teams.
• Strong analytical, problem-solving and technical documentation skills.
• Ability to independently manage multiple priorities in a fast-paced operational environment.

Responsibilities

• Configure, maintain, and optimize restaurant technology platforms across markets.
• Lead build and deployment of changes to menus, pricing and system configurations with testing.
• Support openings, remodels and campaigns while maintaining documentation.
• Provide advanced technical support and troubleshoot platform issues.
• Serve as escalation point for Help Desk and guide technical teams.
• Collaborate with vendors to resolve issues and implement sustainable solutions.
• Support changes through testing, change management and deployment across markets.

Skills

POS configuration

Menu configuration

Pricing configuration

Technical documentation

Analytical problem solving

APIs

ITIL practices

Job description

The Restaurant Technology Sr. Engineer provides engineering, configuration and operational support for restaurant technology platforms across UK & Europe.

Working as part of the international technology team, the role is responsible for complex technical work- configuring, maintaining and supporting Point of Sale (POS), self-service Kiosks, Kitchen Display Systems (KDS), Menus, Pricing and other restaurant technologies used across the business.

The role works closely with US based technology teams, restaurant operations, external vendors and managed service partners to implement technology changes, resolve technical issues and support the successful delivery of restaurant technology initiatives.

Responsibilities

• Configure, maintain, and optimize restaurant technology platforms, including POS, KDS, kiosks, and related applications, ensuring reliable operation and accurate configuration across markets
• Lead the build and deployment of restaurant technology changes, including menus, pricing, promotions, and system configurations, conducting testing and validation activities to ensure successful production releases
• Support restaurant technology initiatives and business operations, including new restaurant openings, remodels, and time-sensitive marketing campaigns, while maintaining technical documentation and configuration records
• Provide advanced technical support and troubleshooting for restaurant technology platforms, resolving configuration, integration, and operational issues across supported systems
• Serve as a subject matter expert and primary escalation point for Help Desk teams, managing complex incidents, providing technical guidance, and escalating issues as appropriate
• Partner with internal teams and technology vendors to investigate and resolve technical issues, while supporting business-critical events, restaurant openings, and technology deployments
• Collaborate with technology vendors and managed service providers resolve technical issues, perform root cause analysis, and implement sustainable solutions across restaurant technology platforms
• Support the successful implementation of restaurant technology changes through testing, change management, and deployment activities across international markets

Qualifications

• 3-5 years of progressive experience engineering and supporting retail, hospitality or QSR technology, including hands on experience with POS, menu, pricing and promotional configurations
• Experience working with third-party technology vendors, managed service providers, and cross-functional technical teams.
• Strong analytical, problem-solving, and technical documentation skills, with the ability to translate business needs into practical technical solutions.
• Ability to independently manage multiple priorities and business-critical deliverables in a fast-paced operational environment.
• Experience supporting Kitchen Display Systems (KDS) and self-service kiosks
• Experience supporting digital ordering and delivery aggregation
• Support in franchise restaurant environments
• Working knowledge of APIs, system integrations, release management, monitoring, and ITIL practices.

Compensation: Competitive salary