Senior Restaurant Tech Architect – Global Uptime & Systems

ALFA TECHNOLOGY RECRUITMENT LTD; Greater London; On-site; GBP 81,000 - 99,000; Full time

Job summary

Five Guys is seeking a Senior Restaurant Technology Architect to own the technical architecture, standards and operational resilience across the UK, France, Spain and Germany. The role is hands-on and reports to the IT Director, covering POS, payments, networks, kiosks and CCTV.

You will own technical stability, review supplier configurations, drive permanent fixes and ensure deployments are well-documented and supportable. Experience in multi-country hospitality tech is highly valued.

Qualifications

• Hands-on experience in restaurant/retail/hospitality technology, ideally multi-site environments where uptime is critical.
• Experience with NCR Aloha or a comparable restaurant/retail POS platform is highly desirable.
• Ability to troubleshoot complex technical dependencies, challenge suppliers and weak designs, create clear architecture/configuration/support documentation, and make decisions quickly during live operational issues.
• Multi-country experience is useful.
• French, Spanish or German language skills are useful but not essential.

Responsibilities

• Own the technical architecture, standards and operational resilience of restaurant technology across the UK, France, Spain and Germany.
• Act as the technical authority for restaurant technology across the estate.
• Own the technical stability of systems including POS, payments, restaurant networks, kiosks, digital menu boards, order-ready boards, CCTV, integrations and other in-store infrastructure.
• Support major incidents and identify root causes behind outages.
• Drive permanent fixes.
• Review supplier configurations and technical designs.
• Define standards for new openings and technology rollouts.
• Ensure systems are properly documented and supportable before deployment.

Skills

Restaurant tech experience

Multi-site support

Troubleshooting dependencies

Documentation

Decision making under pressure

Tools

NCR Aloha

Job description

Five Guys is seeking a Senior Restaurant Technology Architect to own the technical architecture, standards and operational resilience across the UK, France, Spain and Germany. The role is hands-on and reports to the IT Director, covering POS, payments, networks, kiosks and CCTV.

You will own technical stability, review supplier configurations, drive permanent fixes and ensure deployments are well-documented and supportable. Experience in multi-country hospitality tech is highly valued.