Technical Architect

ALFA TECHNOLOGY RECRUITMENT LTD; Greater London; On-site; GBP 81,000 - 99,000; Full time

Job summary

Five Guys is seeking a Senior Restaurant Technology Architect to own the technical architecture, standards and operational resilience across the UK, France, Spain and Germany. The role is hands-on and reports to the IT Director, covering POS, payments, networks, kiosks and CCTV.

You will own technical stability, review supplier configurations, drive permanent fixes and ensure deployments are well-documented and supportable. Experience in multi-country hospitality tech is highly valued.

Qualifications

• Hands-on experience in restaurant/retail/hospitality technology, ideally multi-site environments where uptime is critical.
• Experience with NCR Aloha or a comparable restaurant/retail POS platform is highly desirable.
• Ability to troubleshoot complex technical dependencies, challenge suppliers and weak designs, create clear architecture/configuration/support documentation, and make decisions quickly during live operational issues.
• Multi-country experience is useful.
• French, Spanish or German language skills are useful but not essential.

Responsibilities

• Own the technical architecture, standards and operational resilience of restaurant technology across the UK, France, Spain and Germany.
• Act as the technical authority for restaurant technology across the estate.
• Own the technical stability of systems including POS, payments, restaurant networks, kiosks, digital menu boards, order-ready boards, CCTV, integrations and other in-store infrastructure.
• Support major incidents and identify root causes behind outages.
• Drive permanent fixes.
• Review supplier configurations and technical designs.
• Define standards for new openings and technology rollouts.
• Ensure systems are properly documented and supportable before deployment.

Skills

Restaurant tech experience

Multi-site support

Troubleshooting dependencies

Documentation

Decision making under pressure

Tools

NCR Aloha

Job description

Salary: £90,000 - 90,000 per year

Requirements:

• We are looking for strong hands-on experience in restaurant, retail or hospitality technology, ideally supporting large multi-site environments where uptime is commercially critical.
• Experience with NCR Aloha or a comparable restaurant/retail POS platform is highly desirable.
• We need someone who can troubleshoot complex technical dependencies, challenge suppliers and weak technical designs, create clear architecture/configuration/support documentation, and make decisions quickly during live operational issues.
• Multi-country experience is useful.
• French, Spanish or German language skills are useful but not essential.

Responsibilities:

• We own the technical architecture, standards and operational resilience of restaurant technology across the UK, France, Spain and Germany.
• We act as the technical authority for restaurant technology across the estate.
• We own the technical stability of systems including POS, payments, restaurant networks, kiosks, digital menu boards, order-ready boards, CCTV, integrations and other in-store infrastructure.
• We support major incidents and identify root causes behind outages.
• We drive permanent fixes.
• We review supplier configurations and technical designs.
• We define standards for new openings and technology rollouts.
• We ensure systems are properly documented and supportable before deployment.

Technologies:

• AI
• Architect
• Support

More:

This position is being advertised by Alfa AI on behalf of Five Guys. We are hiring a Senior Restaurant Technology Architect for a senior hands-on technical role, not a people-management position, reporting to our IT Director. The role covers restaurant technology across the UK, France, Spain and Germany and involves owning technical architecture, standards and operational resilience across the estate.

last updated 38 week of 2026