Sr Associate Online Client Training Specialist

IDeaS; Greater London; Remote; GBP 45,000 - 65,000; Full time

Job summary

IDeaS, a SAS company, seeks a Sr Associate Online Client Training Specialist for primarily remote client training on the IDeaS suite. You will train clients, configure systems remotely, and guide hotel operations integration while maintaining high professionalism.

The role emphasizes Spanish proficiency, travel up to 25%, and experience with international hotel clients. Occasional face-to-face training may be required as needed.

Qualifications

• 3+ years of hotel revenue management experience.
• Professional level fluency in Spanish.
• Training or teaching experience with strong group training skills.
• Experience working with international audiences.
• Ability to travel up to 25% and adapt to changing environments.

Responsibilities

• Deliver remote training sessions to individuals and groups using Teams, Zoom, etc.
• Assist in configuring IDeaS systems at client sites or virtually for optimal installation benefits.
• Guide clients on integrating the IDeaS system into hotel operations and culture.
• Occasionally provide face-to-face training using approved materials.
• Listen to and process complex client requirements in real time.
• Provide detailed status and summary reports after each assignment.
• Ensure materials meet format standards and convey professionalism.
• Identify areas for further training at client sites to maximize benefits.
• Contribute to development and review of training materials.
• Offer consultation to hotels on business practices related to the IDeaS system.
• Deliver in-house training to team members and mentor new staff.
• Demonstrate IDeaS concepts in sales environments during client visits or events.
• Coordinate with instructional design and LMS teams.
• Performs other duties as assigned.

Skills

Hotel revenue mgmt

Training

Spanish fluency

Remote training

Facilitation

Job description

Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training, technology solutions and travel, IDeaS have an exciting opportunity for your consideration!

IDeaS, a SAS company, has an outstanding opportunity for a Sr Associate Online Client Training Specialist. As a Sr Associate Online Client Training Specialist, you will be responsible for providing primarily remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship, there may also be at times a need to provide face-to-face training to clients also. We are specifically looking for fluent Spanish speakers with Hotel Revenue Management experience.

What you’ll be doing...

• Delivery of remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
• Provide assistance in configuring the IDeaS systems at client sites or virtually to ensure that the client is able to experience maximum benefit from the installation of the system
• Provide assistance and guidance to clients in effectively integrating the IDeaS System into the hotel operation and company culture
• On occaision provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials
• Listen and process complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’
• Delivery of detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines
• Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity
• Identification of areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System
• Participation in the development and review of effective training materials
• Provide consultation to hotels in regard to business practices directly related to the use of the IDeaS system
• Delivery of in-house training to other members of the IDeaS team and mentoring of new members of the Client Training Specialist team
• Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows
• Liaison with instructional design and learning management system team
• Performs other duties, as assigned.

What you’ll bring to us…

• 3+ years of hotel revenue management experience, preferable in a corporate environment
• Professional level fluency in Spanish.
• Training or teaching experience along with strong group training skills
• Software training experience desireable
• Experience in working with international audiences
• In-depth understanding of revenue management concepts
• Ability to travel (up to 25%) and flexibility to work in changing environments as business needs arise.

Who we are....

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.

Additional Information:

To qualify, applicants must be legally authorized to work in United Kingdom, and should not require, now or in the future, sponsorship for employment visa status.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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