Sr. Solutions Success Consultant

SAS Institute, Inc.; Marlow; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

IDeaS is seeking a senior Solution Consultant to lead complex solution definition and activation for hospitality and distribution clients. You will partner with Sales, Solution Engineering and Delivery teams to shape scope, design requirements, and phased deployments, guiding client choices and establishing pilot success criteria.

Travel up to 60% may be required. A strong domain knowledge of RMS, PMS, CRS, channel management, HTNG and API data flows, plus consultative communication skills, are

Qualifications

• 5+ years in hospitality, distribution, revenue management, or complex SaaS implementation roles.

Responsabilités

• Lead Complex Solution Definition & Activation across enterprise and strategic accounts.
• Cross-Functional Leadership & Risk Management with Product, Technology, PM, Training and Support teams.
• Team Acceleration & Mentorship of Solution Success Consultants on discovery and design quality.
• Client Value & Adoption Leadership to align solution outcomes with business goals and sustained adoption.

Connaissances

Consultative skills

Cross-functional influence

Ownership mindset

Strategic leadership

Formation

Equivalent combination of education, training, and relevant experience

Description du poste

What you'll be doing…

1. Lead Complex Solution Definition & Activation

• Partner with Sales/IDeaS Account Management and Solution Engineering to define solution scope, solution design requirements, and solution phasing risks during pre-sale discovery.
• Convert pre-sale solution definitions into actionable solution phasing packages with clear assumptions, risk mitigation strategies, and success criteria.
• Guide clients through solution design choices, expectation-setting, and practical application of IDeaS solutions.
• Develop clear phased approach to overall solution evolution including integration certification, custom development, onward distribution and future solution enhancements based on client systems or operational readiness.
• Develop pilot success criteria, support measurement, and partner with Project/Service Delivery teams to ensure structured and successful activation.
• Serve as the Subject Matter Expert in an ongoing manner for complex, highly-visible clients including Enterprise and Strategic accounts solution design and evolution.

2. Cross-Functional Leadership & Risk Management

• Lead cross-functional alignment with Product, Technology, Project Management, Training, and Support teams.
• Identify, track, and proactively manage risks across the solution lifecycle.
• Support creation and refinement of Statements of Work for complex client needs.
• Serve as a Solution Success SME in strategic workstreams, internal planning forums, and client briefings.
• Ensure cross-functional teams, internally and externally, understand specific solution impacts related to inbound data structure and validation, optimization and analytics, and outbound distribution of RMS outputs.

3. Team Acceleration & Mentorship (Non-Managerial Leadership)

• Mentor Solution Success Consultants on discovery, solution design, requirements quality, and consultative communication.
• Review requirements and solution definitions authored by SSCs to ensure consistency and quality.
• Lead knowledge-sharing sessions on complex solution areas (integrations, data flows, multi-product environments).
• Reinforce best practices through role modeling of preparation, communication, and cross-functional leadership.

4. Client Value & Adoption Leadership

• Guide clients in applying IDeaS solutions to meet business goals.
• Ensure alignment on success measurement and support sustained adoption practices.
• Communicate solution rationale, risks, and decisions in clear, structured, executive-ready formats.

Experience:

• 5+ years in hospitality, distribution, revenue management, or complex SaaS implementation roles.

Domain Knowledge:

• Strong understanding of RMS, PMS, CRS, channel management, distribution systems, and HTNG and API integration/data flow concepts.

Consultative Skills:

• Ability to collect and document complex design and business requirements, frame risks, design solutions, and communicate effectively with executive and technical audiences.

Cross-Functional Influence:

• Comfortable leading outcomes without authority, coordinating effectively across multiple teams.

Ownership Mindset:

• Strong problem-solving, prioritization, decision-making, and accountability.

Travel:

• Ability to travel up to ~60% depending on business need.

Preferred:

• Knowledge of IDeaS products, experience with global hotel groups, multilingual ability., Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS' team members build successful careers with us. IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we're working, our teams come together to create leading revenue management solutions that accelerate our clients' growth through revenue optimization. We Support Who You Are…. As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you're launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life. At IDeaS, we also aspire to live our values each day by being Accountable, Curious, Passionate and Authentic. And we continue our quest to build a more inclusive environment that attracts, represents and provides a place for diverse ideas, unique perspectives, and authentic voices.