Sr Associate Online Client Training Specialist

IDeaS Revenue Solutions; Greater London; Remote; GBP 55,000 - 70,000; Full time

Job summary

IDeaS Revenue Solutions in the United Kingdom is seeking a Sr Associate Online Client Training Specialist to deliver remote client training on the IDeaS suite, primarily for multilingual hotel clients. You will coach, configure, and integrate solutions, with occasional face-to-face sessions and follow-up reporting to ensure successful adoption.

The role requires 3+ years in hotel revenue management, fluent Spanish, and strong training skills.

Qualifications

• 3+ years of hotel revenue management experience.
• Professional level fluency in Spanish.
• Training or teaching experience along with strong group training skills.
• Experience in working with international audiences.
• In-depth understanding of revenue management concepts.
• Ability to travel (up to 25%) and flexibility to work in changing environments.

Responsibilities

• Deliver remote training, coaching and facilitation sessions to individuals and groups using Teams, Zoom etc.
• Assist in configuring IDeaS systems at client sites or virtually to maximize benefit post-installation.
• Guide clients on integrating IDeaS into hotel operations and culture.
• Provide face-to-face training to clients when needed using approved materials.
• Capture and communicate client requirements in real time to the IDeaS team.
• Prepare detailed status and summary reports after each training assignment.
• Ensure training materials meet format standards and convey professionalism.
• Identify further training needs at client sites to maximize system benefits.
• Contribute to development and review of training materials.
• Advise hotels on business practices related to IDeaS system.
• Train and mentor other team members and share expertise.
• Demonstrate IDeaS concepts in sales contexts during client visits or trade shows.
• Coordinate with instructional design and learning management system teams.
• Perform other duties as assigned.

Skills

Hotel revenue management

Spanish fluency

Training experience

International audiences

Software training

Travel flexibility

Job description

Love the hospitality industry but wanting to let go of property operations stress? Are you seeking exposure to a wide range of multi-national hotel chains? If you have a passion for training, technology solutions and travel, IDeaS have an exciting opportunity for your consideration!

IDeaS, a SAS company, has an outstanding opportunity for a Sr Associate Online Client Training Specialist. As a Sr Associate Online Client Training Specialist, you will be responsible for providing primarily remote training and assistance for clients working with the IDeaS suite of products, in support of company and department goals. IDeaS Client Training Specialists bring innovation and clarity to the client’s experience with IDeaS Solutions and set the stage for a strong ongoing relationship, there may also be at times a need to provide face-to-face training to clients also. We are specifically looking for fluent Spanish speakers with Hotel Revenue Management experience.

What You’ll Be Doing...

• Delivery of remote training, coaching and facilitation sessions to individuals and groups using tools such as Teams, Zoom etc.
• Provide assistance in configuring the IDeaS systems at client sites or virtually to ensure that the client is able to experience maximum benefit from the installation of the system
• Provide assistance and guidance to clients in effectively integrating the IDeaS System into the hotel operation and company culture
• On occasion provide clear and concise face-to-face conceptual and operational IDeaS solution(s) training to hotel clients using IDeaS approved training materials
• Listen and process complex requirements from clients across diverse cultures and levels within the client’s organization in ‘real time’
• Delivery of detailed status and summary reports to the IDeaS team following each training assignment in line with standardized timelines
• Ensure that all materials presented to the client meet set format standards and convey professionalism and clarity
• Identification of areas where further training may be required at a client site for the users to obtain the maximum benefits from the IDeaS System
• Participation in the development and review of effective training materials
• Provide consultation to hotels in regard to business practices directly related to the use of the IDeaS system
• Delivery of in-house training to other members of the IDeaS team and mentoring of new members of the Client Training Specialist team
• Demonstration of the IDeaS System and IDeaS concepts in a sales environment during client visits or trade shows
• Liaison with instructional design and learning management system team
• Performs other duties, as assigned.

Description

What you’ll bring to us…

• 3+ years of hotel revenue management experience, preferable in a corporate environment
• Professional level fluency in Spanish.
• Training or teaching experience along with strong group training skills
• Software training experience desirable
• Experience in working with international audiences
• In-depth understanding of revenue management concepts
• Ability to travel (up to 25%) and flexibility to work in changing environments as business needs arise.

Who We Are....

Passionate people. Loyal clients. Leading solutions.

With a rich culture of creative collaboration and professional growth, IDeaS’ team members build successful careers with us.

IDeaS is proud to be a global powerhouse of innovation and excellence; challenge and reward. No matter where we’re working, our teams come together to create leading revenue management solutions that accelerate our clients’ growth through revenue optimization.

We Support Who You Are….

As a global company, we strive to create an inclusive environment where diverse perspectives spark innovation and meet the challenges of an evolving world. Whether you’re launching a new career or expanding your current one, IDeaS is a company where you can balance great work with all other aspects of your life.

At IDeaS, we also aspire to live our values each day by being Accountable, Cur

Additional Information

To qualify, applicants must be legally authorized to work in United Kingdom, and should not require, now or in the future, sponsorship for employment visa status.

All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.

Equivalent combination of education, training, and relevant experience may be considered in place of the education requirement stated above.

Resumes may be considered in the order they are received.

IDeaS/SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, IDeaS/SAS may obtain nationality or citizenship information from applicants for employment. IDeaS/SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

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