Retail Shop Lead - Betting & Customer Experience

BoyleSports; Leeds; Presencial; GBP 25.000 - 33.000; Jornada completa

Descripción de la vacante

Boylesports is seeking an Assistant Manager for the Wetherby shop. You will assist the Shop Manager, lead the shop team, ensure smooth daily operations and high standards of customer service within a busy betting environment.

Responsibilities include opening/closing, cash handling, and guiding staff to deliver an outstanding customer experience while promoting the brand and multi-channel services.

Formación

• Experience leading a retail team.
• Proven ability to deliver excellent customer service.
• Able to open/close shop and manage cash.
• Interest in sporting industry/betting and customer experience.

Responsabilidades

• Support the Shop Manager with day-to-day running of the shop and team.
• In absence of Shop Manager, lead operations and team for opening/closing the shop.
• Manage cash procedures and Time & Attendance system usage.
• Educate and guide staff to deliver excellent customer service and brand standards.
• Accept bets through multiple channels and process transactions accurately.
• Act as Brand Ambassador and promote the multi-channel journey.
• Ensure adherence to all procedures, cash handling, and security policies.

Conocimientos

Team leadership

Customer service

Communication

Relationship building

Integrity

Adaptability

Problem solving

Team motivation

Brand ambassador

Sporting events

Ambition

Store operations

Descripción del empleo

Boylesports is seeking an Assistant Manager for the Wetherby shop. You will assist the Shop Manager, lead the shop team, ensure smooth daily operations and high standards of customer service within a busy betting environment.

Responsibilities include opening/closing, cash handling, and guiding staff to deliver an outstanding customer experience while promoting the brand and multi-channel services.