Sports Gear Advisor — Customer Experience & Service

Decathlon UK Ltd; Guildford; Vor Ort; GBP 19.000 - 23.000; Vollzeit

Benefits dieser Stelle

Staff discount

Weekly staff sports

Cycle-to-Work Scheme

Decathlon Academy

Discount vouchers

Zusammenfassung

Decathlon UK Ltd in Guildford is seeking a Sport Advisor (Sales Assistant) to be the heart of the customer experience. You’ll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in teammates' development, with responsibilities including delivering tailored product solutions, building relationships,

Qualifikationen

• Customer service orientation across channels (in-store, online, social)
• Ability to explain product options and services clearly
• Collaborative mindset to support a smooth shopping journey
• Willingness to promote sustainability and store initiatives

Aufgaben

• Provide excellent customer service across channels and greet customers in-store
• Present products and services including new items, used gear, rentals, and subscriptions
• Build relationships to encourage loyalty and repeat visits
• Promote products and services through in-store interactions and online channels
• Support transactions with flexible payment options and basic repair/personalisation tasks

Kenntnisse

Customer service

Teamwork

Communication

Adaptability

Problem solving

Time management

Continuous learning

Jobbeschreibung

Decathlon UK Ltd in Guildford is seeking a Sport Advisor (Sales Assistant) to be the heart of the customer experience. You’ll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in teammates' development, with responsibilities including delivering tailored product solutions, building relationships,