Sport Gear & Service Advisor

Decathlon Uk; Guildford; On-site; GBP 12,000 - 15,000; Full time

Job summary

Decathlon Uk in Guildford is seeking a Sport Advisor (Sales Assistant) to be the face of our store, delivering expert advice to beginners and seasoned athletes and ensuring customers leave with the right gear and service, both in-store and online.

You will help customers across channels, promote products and services, maintain a welcoming shop floor, manage stock and safety, and build lasting relationships through friendly, proactive service.

Qualifications

• Passion for sports and helping others enjoy activities.
• Strong customer service mindset with a can-do attitude.
• Ability to work well within a team and adapt to varying customers.

Responsibilities

• Deliver exceptional customer experiences by providing tailored product and service solutions.
• Provide Excellent Customer Service: Connect with customers across all channels to guide them to the best solutions.
• Offer a Range of Solutions: Present products and services meeting diverse needs and budgets.
• Build Relationships: Cultivate positive relationships to foster loyalty.
• Promote Products and Services: Actively promote offerings through store, online, and social channels.
• Facilitate Smooth Transactions: Offer payment options and support basic repairs/personalisation.

Skills

Sports Enthusiast

Customer-Focused

Collaborative Teammate

Effective Communicator

Problem-Solver

Efficient and Organised

Committed to Growth

Emotionally Intelligent

Job description

Decathlon Uk in Guildford is seeking a Sport Advisor (Sales Assistant) to be the face of our store, delivering expert advice to beginners and seasoned athletes and ensuring customers leave with the right gear and service, both in-store and online.

You will help customers across channels, promote products and services, maintain a welcoming shop floor, manage stock and safety, and build lasting relationships through friendly, proactive service.