Cycling Shop Specialist — Customer Experience Lead

Decathlon UK Ltd; Portsmouth; Sur place; GBP 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Employee discounts

Staff sports activities

Cycle-to-Work scheme

Decathlon Academy training

Discount hub vouchers

Résumé du poste

Decathlon UK Ltd is seeking a passionate Sport Advisor in Portsmouth to welcome customers, advise on products, and guide shoppers across in-store and online channels. You will help deliver great experiences while demonstrating product knowledge and a genuine love of sport.

You will work in a fast-paced retail environment, contributing to a positive team culture and striving to help customers find the best solutions while upholding Decathlon’s values and service standards.

Qualifications

• Passion for sports and ability to share knowledge.
• Commitment to exceptional customer service and relationship building.
• Team-oriented, collaborative and supportive attitude.
• Strong interpersonal and communication skills for diverse customers.
• Resourceful, adaptable and capable of solving challenges.
• Good time management in a fast-paced environment.
• Willingness for continuous learning and helping others grow.
• Emotional intelligence and empathy.
• Comfort working weekends and holidays in a dynamic retail setting.

Responsabilités

• Provide excellent customer service across in-store, online and social channels.
• Present products and services to meet diverse needs and budgets.
• Build relationships to foster loyalty and repeat visits.
• Promote products and services through multiple channels.
• Offer varied payment options and basic repair/personalisation services.
• Design accessible store layouts that are safe and inviting.
• Provide clear, accessible product information for informed decisions.
• Maintain stock accuracy and availability across channels.
• Prioritise customer safety and protect data.
• Develop effective product displays to showcase range.
• Promote sustainability and eco-friendly practices.

Connaissances

Customer service

Sales expertise

Product knowledge

Team player

Description du poste

Decathlon UK Ltd is seeking a passionate Sport Advisor in Portsmouth to welcome customers, advise on products, and guide shoppers across in-store and online channels. You will help deliver great experiences while demonstrating product knowledge and a genuine love of sport.

You will work in a fast-paced retail environment, contributing to a positive team culture and striving to help customers find the best solutions while upholding Decathlon’s values and service standards.