Sports Assistant - Epsom, Surrey

Royal Automobile Club; Ewell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Paid birthday day off

Generous pension

Free onsite parking at Woodcote Park

Free shuttle bus from Epsom station

Perkbox discount scheme

European RAC cover

Interest-free season ticket loan

Employer-paid health cash plan

24/7 Employee Assistance Programme

Staff parties

Job summary

The Royal Automobile Club is seeking a Sports Assistant to join the Sports and Wellbeing team at Woodcote Park clubhouse. The role involves supervising poolside and public areas, delivering exceptional customer service to members, and assisting with day-to-day operations across the sports facilities including swimming, tennis, squash, gym and classes.

This full-time position requires a competent swimmer, willingness to train towards the NPLQ Lifeguard Qualification, and a professional, friendly

Qualifications

• Proven and demonstrable excellent customer service experience.
• Be approachable and confident with members and guests.
• Good communication skills are essential.
• Competent swimmer and willing to train towards NPLQ Lifeguard qualification.

Responsibilities

• Supervise poolside and public areas to maintain high service standards.
• Maintain a safe pool environment through lifeguard practices.
• Assist with operational roles around the facilities.
• Engage with members using their name and title where appropriate.
• Keep public areas clean and well maintained at all times.
• Provide friendly, professional service to create a welcoming atmosphere.
• Stay up-to-date with services, promotions and products to recommend.
• Ensure compliance with Health and Safety policies of the Clubhouses.
• Assist at sports reception and support other staff as needed.

Skills

Customer service

Communication

Approachability

Team player

Job description

The Royal Automobile Club are currently seeking a Sports Assistant to join the team looking after the Sports and Wellbeing facility in our Woodcote Park clubhouse. Offering a variety of sports including swimming, tennis, squash, gym and studio classes. This is a role that requires delivering exceptional customer service to our members at all times. The role is 40 hours per week over 5 days - Monday to Sunday. Responsibilities:

• Supervise and ensure high standards of service by the poolside and public areas
• Maintaining a safe pool environment through excellent lifeguard practices.
• Assist with the operational roles around the facilities
• Engage in polite professional conversations with members and guests, using the members name and title as appropriate at every opportunity
• Ensuring all public areas are maintained and cleaned at all times
• Providing a friendly professional service to all members and guests to create a warm and welcoming atmosphere
• Keep up to date with all sports and wellness services, current promotions and new products to recommend to our members and guests
• Ensure compliance with the rules of the Clubhouses Health and Safety Policy
• Provide assistance at the sports reception and other staff needs. Valid full UK drivers licence
• Applicants must be a competent swimmer and willing to train towards achieving the NPLQ Lifeguard Qualification.
• Proven and demonstrable excellent customer service experience
• Be approachable and confident
• Take great pride in your work and team
• Have good communication skills The Royal Automobile Club is an exclusive world-class private members club, with two stunning clubhouses in London and Epsom. Providing a first-class service offering accommodation, dining, sports and leisure facilities for the enjoyment of our members and guests.
• Free meals on duty
• Paid birthday day off
• Generous pension
• Free onsite parking at Woodcote Park clubhouse
• Free shuttle bus from Epsom station
• Perkbox discount scheme
• European RAC cover
• Interest-free season ticket loan
• Employer-paid health cash plan
• 24/7 Employee Assistance Programme
• Staff parties