Sports & Wellness Assistant - Poolside & Member Service

Royal Automobile Club; Ewell; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free meals on duty

Paid birthday day off

Generous pension

Free onsite parking at Woodcote Park

Free shuttle bus from Epsom station

Perkbox discount scheme

European RAC cover

Interest-free season ticket loan

Employer-paid health cash plan

24/7 Employee Assistance Programme

Staff parties

Job summary

The Royal Automobile Club is seeking a Sports Assistant to join the Sports and Wellbeing team at Woodcote Park clubhouse. The role involves supervising poolside and public areas, delivering exceptional customer service to members, and assisting with day-to-day operations across the sports facilities including swimming, tennis, squash, gym and classes.

This full-time position requires a competent swimmer, willingness to train towards the NPLQ Lifeguard Qualification, and a professional, friendly

Qualifications

• Proven and demonstrable excellent customer service experience.
• Be approachable and confident with members and guests.
• Good communication skills are essential.
• Competent swimmer and willing to train towards NPLQ Lifeguard qualification.

Responsibilities

• Supervise poolside and public areas to maintain high service standards.
• Maintain a safe pool environment through lifeguard practices.
• Assist with operational roles around the facilities.
• Engage with members using their name and title where appropriate.
• Keep public areas clean and well maintained at all times.
• Provide friendly, professional service to create a welcoming atmosphere.
• Stay up-to-date with services, promotions and products to recommend.
• Ensure compliance with Health and Safety policies of the Clubhouses.
• Assist at sports reception and support other staff as needed.

Skills

Customer service

Communication

Approachability

Team player

Job description

The Royal Automobile Club is seeking a Sports Assistant to join the Sports and Wellbeing team at Woodcote Park clubhouse. The role involves supervising poolside and public areas, delivering exceptional customer service to members, and assisting with day-to-day operations across the sports facilities including swimming, tennis, squash, gym and classes.

This full-time position requires a competent swimmer, willingness to train towards the NPLQ Lifeguard Qualification, and a professional, friendly