Sport-Driven Customer Service Advisor | Part-Time 14hrs

Decathlon UK Ltd; Warrington; Hybrid; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Annual remuneration reviews

Healthy employee discount on all Decat

Weekly Staff Sports/Activities

Cycle-to-Work Scheme

Intensive Learning and Development

Job summary

Decathlon UK Ltd in Warrington is hiring a part-time Customer Service Advisor (Sales Assistant). You will help customers over the phone, by email and on social channels, ensuring they leave delighted with products and service.

The role combines in-store assistance with online support to provide accurate product information and a friendly shopping experience. Contracted at 14 hours per week, with evenings and weekends typical retail hours.

Qualifications

• Active with a clear passion for sport.
• People-oriented with a high sense of service.
• Problem solver and creative thinker.
• Fluent in English and has excellent written communication.

Responsibilities

• Provide customer service across in-store, phone, email and social channels.
• Support merchandising by stock management and pricing to help customers find products.
• Collaborate with a shop floor team and work independently when needed.
• Handle proactive decision making, interpersonal communication and product knowledge training.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

Decathlon UK Ltd in Warrington is hiring a part-time Customer Service Advisor (Sales Assistant). You will help customers over the phone, by email and on social channels, ensuring they leave delighted with products and service.

The role combines in-store assistance with online support to provide accurate product information and a friendly shopping experience. Contracted at 14 hours per week, with evenings and weekends typical retail hours.