Part-Time Outdoor Sport Advisor

Decathlon UK Ltd; Greater London; Hybrid; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Annual remuneration reviews

Employee discount on Decathlon.

Weekly staff sports/activities

Cycle-to-Work Scheme

Decathlon Academy learning and dev

Job summary

Decathlon UK Ltd in Greater London is seeking a Customer Service Assistant to deliver outstanding care for customers across phone, email and social media, ensuring every customer leaves delighted with our products and service.

You will help answer queries, share product knowledge, and support merchandising, stock and pricing to help customers find the right product for their sport. Teamwork and flexibility for evenings and weekends are essential.

Qualifications

• Fluent in English with excellent written communication.
• Active with a clear passion for sport.
• People-oriented with a high sense of service.
• Problem solver and creative thinker.

Responsibilities

• Customer Service - provide care to customers via phone, email and social channels, ensuring customers are delighted with products and service.
• Merchandising - manage stock levels, pricing and merchandising to help customers find the right products.
• Collaborating with the team - work on shop floor with teammates and independently as needed.
• Other responsibilities include proactive decision making, interpersonal communication, product and sport familiarisation and training, and problem-solving.

Skills

Sport passion

Customer service

Communication

Teamwork

Fluent English

Job description

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Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include:

• Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands‑on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in‑store or online!
• Merchandising - Whether full‑time or part‑time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Collaborating with the team: You will be part of a shop floor team of like‑minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

• Proactive Decision Making
• Interpersonal communication and collaboration within your team and other departments
• Product and Sport Familiarisation and training
• Problem‑solving

Additional information:As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

• Active with a clear passion for sport
• People-oriented with a high sense of service
• Problem solver and creative thinker
• Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

• Annual remuneration reviews
• Healthy employee discount on all Decathlon products
• Weekly Staff Sports/Activities
• Cycle‑to‑Work Scheme
• Intensive Learning and Development training via Decathlon Academy

Thank you for checking the contracted hours above to see if this is a full‑time or part‑time role!

Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.