Full Time (Sales Assistant)

Decathlon UK Ltd; Guildford; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Annual remuneration reviews

Staff discount on all Decathlon goods

Weekly Staff Sports/Activities

Cycle‑to‑Work Scheme

Intensive Learning and Development via

Decathlon Academy

Job summary

Decathlon UK Ltd is hiring a Customer Service Assistant. You will support customers via phone, email and social media to ensure they leave delighted with products and service.

The role involves omnichannel retail support, in-store and online assistance, and a focus on sport-specific product knowledge. Responsibilities include merchandising, stock management, pricing, and working in a team environment as well as independently.

Qualifications

• Fluent in English with excellent written communication.

Responsibilities

• Provide customer service across phone, email and social media channels.
• Assist with merchandising tasks including stock levels and pricing to aid product findability.
• Collaborate with shop floor team and other departments to ensure great customer experience.

Skills

Customer service

Communication

Teamwork

Problem solving

Job description

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Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include:

• Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands‑on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in‑store or online!
• Merchandising - Whether full‑time or part‑time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
• Collaborating with the team: You will be part of a shop floor team of like‑minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

• Proactive Decision Making
• Interpersonal communication and collaboration within your team and other departments
• Product and Sport Familiarisation and training
• Problem‑solving

Additional information:As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

• Active with a clear passion for sport
• People-oriented with a high sense of service
• Problem solver and creative thinker
• Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

• Annual remuneration reviews
• Healthy employee discount on all Decathlon products
• Weekly Staff Sports/Activities
• Cycle‑to‑Work Scheme
• Intensive Learning and Development training via Decathlon Academy

Thank you for checking the contracted hours above to see if this is a full‑time or part‑time role!

Decathlon is committed to inclusion and non‑discrimination, and thus acts on a daily basis in favor of disability, a multi‑generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.